Ratings based on 535 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
This used to be Steigenberger Esplanade and they were top notch in all areas which is why I booked my stay here again for the umpteenth time. We stayed for 2 nights in a beautiful suite overlooking the city center of Jena on the 7th floor. The restaurant staff, which was still Steigenberger staff, is amazing, attentive, polite, and kind. However, the new staff needs training on customer service.The first night we were there the hotel had a fire drill (necessary i get it.) However, there was not one Dorint employee anywhere to tell us where to go. I was there with my mom who is 86 who just had hip replacement surgery. In the amount of time that it took my mom and i to descend the seven flights of stairs, trying to find our way out if there had been a real fire, we would never had made it out. Still no Dorint employee in sight! I must mention that there was a whole family that joined us on our journey to find the escape route so it wasn't just my mom and I that were having these issues. When we finally saw a Dorint employee, he told us we needed to climb all the stairs back up to the seventh floor although the elevators were functioning again! (We took the elevator.) The next morning we had to get up in time for the breakfast buffet. There was no apology for the terrible nights rest. The room was never cleaned although we requested it be cleaned. When we talked to the front desk about this he couldn't have cared less. Nothing was done by Dorint except collect payment.
Comment from Hotel Management
10 May 2024 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Stephanie,thank you very much for evaluating your stay at the Dorint Hotel Esplanade Jena.We would like to apologize for the inconveniences during your stay and we will check and improve this.We would be delighted to welcoming you back soon.Best regards from JenaYours Matthias DittmeierGeneral Manager
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Nir,Thank you for your review. We look forward to welcoming you again soon!With best regards,Matthias Dittmeier and TeamDorint Hotel Esplanade Jena"
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Nir,Thank you for your review. We look forward to welcoming you again soon!With best regards,Matthias Dittmeier and TeamDorint Hotel Esplanade Jena"
by A verified traveler
Posted 17 Sep 2023
Steigenberger Esplanade is exceptional. The room was perfect, breakfast superior, and the hostess at breakfast was delightful. Everybody was friendly and helpful and welcoming. The hotel itself couldn't be in a better location. It's within walking distance to the town square all the local restaurants and pubs, and some great shopping! Parking is in the garage and there is always parking available! Do yourself a favor and spoil yourself with a stay at Steigenberger Esplanade Jena. It's definitely it!
Comment from Hotel Management
23 Sep 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Stephanie,thank you very much for taking the time to comment on your recent stay at our hotel.It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon.Best regards from JenaYours Matthias DittmeierGeneral Manager
by A verified traveler
Posted 28 Aug 2023
The hotel is renovating its interior, carpets are covered, some areas are cordoned off. Still, a very good hotel, perfectly located in the middle of Jena.
Comment from Hotel Management
28 Aug 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Juergen,Thank you for your feedback and impressions of our hotel.So that we can offer you even better stays in the future, the owner of the hotel property decided at short notice to carry out renovation work (water pipes and bathrooms) in our hotel.This work is currently taking place in parts of the hotel.We therefore apologize for any inconvenience caused.If you have any questions or requests, I'm happy to help!Best regardsMatthew DittmeierGeneral Manager
by A verified traveler from Watchet
Posted 24 Jul 2023
Great hotel. During my stay there were improvements being made but the hotel made sure this did not affect any visitors. It was holiday time in Jena so there were not many people around.
There was a good selection of food for breakfast. All the staff were friendly and helpful.
Comment from Hotel Management
27 Jul 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Ian,thank you very much for taking the time to comment on your recent stay at our hotel.We would be delighted to welcoming you back soon.Best regards from JenaYours Matthias DittmeierGeneral Manager
by A verified traveler
Posted 17 Jul 2023
Nice hotel right in the center of Jena. Renovations are somewhat disturbing, but basically this place is recommendable.
Comment from Hotel Management
27 Jul 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Juergen,Thank you very much for evaluating your stay at the Steigenberger Esplanade Jena.We would like to apologize for the inconveniences during your stay.We would be delighted to welcoming you back soon.Best regards from JenaYours Matthias DittmeierGeneral Manager
by A verified traveler
Posted 25 May 2023
Comment from Hotel Management
19 Jun 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Lorenzo,thank you very much for taking the time to comment on your recent stay at our hotel.We would be delighted to welcoming you back soon.Best regards from JenaYours Matthias DittmeierGeneral Manager
by A verified traveler
Posted 11 Mar 2023 on Hotels
Comment from Hotel Management
13 Mar 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Sehr geehrte/r Nir,vielen Dank für Ihre tolle Rückmeldung. Ihre Bewertung ist ein sehr schönes Kompliment für unser Hotel und das gesamte Team! Wir freuen uns sehr, dass Sie sich bei uns so wohl gefühlt haben und würden uns freuen, Sie bald wieder bei uns begrüßen zu können.Für Fragen und Wünsche bin ich gerne für Sie da!Mit freundlichen GrüßenMatthias DittmeierDirektor
by A verified traveler
Posted 6 Mar 2023 on Hotels
The bed is very uncomfortable
Comment from Hotel Management
7 Mar 2023 by Matthias Dittmeier/ General Manager, Hotel Management
Dear Nir,thank you for taking the time to provide us with feedback. We appreciate your honest opinion about your experience with our beds. We understand that comfort is an important factor when it comes to a restful night's sleep, and we strive to create products that meet the highest standards of comfort and quality. We hope that you have a better experience on your next visit.Best regardsMatthias DittmeierGeneral Manager
