Ratings based on 813 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Will notify the manager, but water control in the tub needs replacing - couldn’t get the cold water controlled, making the water more hot than I would like. Otherwise, everything was good - really like the Kuerig coffee maker!
by A verified traveler
Posted 9 Jun 2024
The room was only partially ready for check-in. I just left.
by A verified traveler
Posted 27 May 2024
Carpeting was super old and dirty. Our fridge did not work. Upon check out I let the office know that the fridge did not work and they said "Oh, I forgot to let you know. The last person staying there said it was blown and should left unplugged until replaced. We plugged it in as we were not aware of possible issue like possible fire. An hour after we checked in, front desk called and said they have to charge us a pet cleaning fee for each pet, $10 Tax. This was not noted when I booked the room to include pets. I booked online. I also followed up with a phone call.
Comment from Hotel Management
28 May 2024 by kiji, Hotel Management
we would like to apologize that you are not happy with your stay, we are under new management and will be remodel this place around 6 months. i hope you will give us another chance to make it up too you in future.
by A verified traveler
Posted 27 May 2024
I have stayed at this location in the past. I will say that the staff was very friendly and helpful. For what I needed, this was a perfect location. The room was very clean upon arrival. The only negative I have to say is about maintenance. The bathroom in my room had a serious problem with the ceiling above the tub. You could see where water had gotten through and the paint was peeling and the drywall was crumbling. Also, the paint thtough the whole room seemed to be done by a beginner.
Comment from Hotel Management
28 May 2024 by kiji, Hotel Management
thank you so much that you share your good experience with us.
by A verified traveler
Posted 4 May 2024
Bed extremely comfortable, great pillows. Toilet very low.
Carpet iffy.
Comment from Hotel Management
14 May 2024 by kiji, Hotel Management
Thank you so much for your good response and happy experience with us.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
28 May 2024 by kiji, Hotel Management
thank you so much for this good response
by A verified traveler
Posted 30 Apr 2024
Comfy bed, but some of the towels and pillow cases had dirty marks on them.
It is a joke that they advertise 'breakfast included'.
Coffee and orange juice dispensers empty. Nothing else to drink or to eat except 1 scoop of raisin bran. Guess they figure McDonald's is right there, so go buy your own.
Comment from Hotel Management
31 May 2024 by kiji, Hotel Management
i want to apologize for small breakfast, we are working on other stuff and breakfast room service. please give us another chance to make it up to you.
by A verified traveler
Posted 20 Apr 2024
obvious effort towards good presentation of the property, reception staff was exceptional; which prevents me from writing a bad review. our room was clean, yet had a crumbled up paper in a bedside drawer and a used wash cloth still on the rod in the shower. Breakfast is a roll or cereal ... I understand physical location hampers oversight, which may account for the shortcomings - but property listing should be for Continental breakfast to lower traveller expectation
Comment from Hotel Management
14 May 2024 by Kiji, Hotel Management
we are so sorry for that inconvenience, we are working on our breakfast area and other things, we will give you better service in future.Thank you
by A verified traveler
Posted 20 Apr 2024
Booked a king bed, but because we had a dog we could only have double beds. Was given keys to a room that was occupied already. Went back to desk check in twice to get a room. Room was very dated, bathroom toilet would just start making noise in the middle of the night. Would not recommend
Comment from Hotel Management
28 May 2024 by kiji, Hotel Management
we would like to apologize for that inconvenience, we hope that we can make it up to you in future.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
14 May 2024 by kiji, Hotel Management
we apologize for the inconvenience, we would like to make it up too you in future.
