Ratings based on 152 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
I love how accommodating the hotel and staff was with our fur baby. Staff was very nice and helpful. Rooms were very nice, clean and fully stocked. I love that we were right in front of the beach, just a quick walk to the beach from the back of the hotel. It was a great stay at this hotel, Totally recommend!
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Aridny,Thank you for your wonderful recommendation and for staying with us at Residence Inn by Marriott Jekyll Island. We are pleased you enjoyed our pet-friendly accommodations, excellent service, and ideal location just steps from the beach. On behalf of our team, we hope to welcome you and your fur baby back again anytime for another relaxing getaway!Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 16 May 2024
We had an awesome experience. The whole facility is very clean and the staff are friendly and professional.
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Megan,Thank you for your outstanding review! Our team strives to go above and beyond for our guests, and we're glad they left a memorable impression on you. We appreciate your recognition of our dedication to cleanliness as well. It was a pleasure having you here at Residence Inn by Marriott Jekyll Island, and we look forward to welcoming you back soon!Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 14 May 2024
Upon checking in we were informed that our booked room was not available and that we would be downgraded (with the appropriate discount, of course). However, this was an anniversary trip for us and the room that we had booked was pretty important to us. The staff were not at all sympathetic or even helpful, only telling us to just check back the next day to see if another room was available. We bypassed the front desk and found the HR office where the lady there was so very nice and immediately set out to help us. She contacted the manager that was on site, and he immediately appeared and made everything good. We are so very appreciative of the result and it turned our whole vacation around! To their credit, there was a convention or two in the area, and I'm suring there were booking issues there. However, it didn't seem fair to bump us from our room for that reason or without any prior notification. I do recommend this hotel for a stay and the area is beautiful.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Gwen,Thank you for your review and thoughtful recommendation. We sincerely regret to learn of the inconvenience you experienced upon arrival. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability, though we're thrilled we were able to make it right! It was a pleasure having you celebrate your anniversary with us. We wish you many more years of love and happiness, and we hope you return soon. Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 5 May 2024
Was given wrong room then moved to an even worse one. We booked a king size bed and was given two queens.
Then when we went down with all our luggage to get it right they gave us a smaller more akward shaped room with a king
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Jennifer, We sincerely apologize for the inconvenience you experienced with your room assignment. Providing a seamless and comfortable stay is our top priority, and we regret falling short of your expectations. Your feedback is valuable to us, and we will address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 19 Apr 2024
We had a wonderful relaxing stay! Being able to walk right down to the beach was amazing! All of the staff members were super nice and accommodating making us feel like they really wanted us to have a nice stay. We loved the pool area but REALLY wished the pool was heated like at some of the other hotels because the water was way to cold to go in and enjoy the pool( the weather was warm enough to swim but pool water was freezing). One thing that was not so great was the smell of the water and pipes I smelt it the entire time we were there.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Jeanine,Thank you for your recent stay with us at Residence Inn by Marriott Jekyll Island! It's terrific to hear you had a wonderful and relaxing experience. However, we apologize for any inconvenience you had regarding odor. Rest assured that we will investigate this concern with our team to ensure that this is corrected promptly. Additionally, we will be sure to take your comments regarding our pool into consideration as we continue making improvements. We appreciate you being our guest, and we hope to welcome you back for a truly exceptional stay in the future.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 14 Apr 2024
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Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Alejandro,Thank you for your five-star review! We're thrilled to hear you enjoyed your stay, and we look forward to welcoming you back to Residence Inn by Marriott Jekyll Island for another excellent experience.Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 7 Apr 2024
This property is well maintained and located in a beautiful setting. Facilities were clean and new. Beach access was excellent as was the pool area.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Michael,Thank you for your kind review! We're delighted you appreciated the aesthetic appeal of our property. It's also wonderful to hear you found our facilities well-kept and modern, with excellent beach access. We can't wait to welcome you back to Residence Inn by Marriott Jekyll Island for more of our hospitality!Sincerely,Rick NormanGeneral Manager
by A verified traveler
Posted 5 Apr 2024
We vacationed as a family to Jekyll Island. The Residence Inn Marriott was comfortable, right on the beach and allowed for a relaxing time away.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Dear Rachel,Thank you so much for choosing to stay with us at Residence Inn by Marriott Jekyll Island. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read you were able to take advantage of our relaxing beach location as well. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Rick NormanGeneral Manager
