Ratings based on 944 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Lotte City Hotel Jeju, Hotel Management
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다. 롯데시티호텔제주총지배인
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
26 May 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju
by A verified traveler
Posted 15 May 2024
Everything was super clean and the stay was comfortable
Comment from Hotel Management
19 May 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to share your review of your stay.We are pleased you had an enjoyable stay with us overall.We always do our best to satisfy our guests best but it still feels good to hear compliments.We certainly will share your comments with our all employees.Thank you for choosing to stay with us and we do hope we will have the opportunity of welcoming you back in the near future.Have a great day.Best regards,
by A verified traveler
Posted 6 May 2024
Great location. Close to airport, but you don't really hear it. Great views. Cleaniness was impeccable. No complaints. Would stay again!
Comment from Hotel Management
10 May 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju
by A verified traveler
Posted 1 May 2024
This hotel does not meet our expectation of a four star hotel. Each day, the hotel only provides one paper cup per person for drinking. So if you drank coffee out of the cup, it appears you are expected to use the same paper cup for sodas or tea. Otherwise, you will have to call housekeeping to get more paper cups. There is only one iron and one iron board at the coin laundry area to be shared by all hotel guest…it is so ridiculous that we have to bring our clothes down to the coin laundry area for ironing instead of doing it in our own room. There is no bathroom scale or any scales in the hotel for guests to either weigh themselves or their luggage. Finally, the hotel staffs have no clue and cannot provide any restaurant recommendations in the area. This was so frustrating for first time visitors to Jeju like us.
Comment from Hotel Management
10 May 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for staying with us and taking the time to review us. We apologize for the inconveniences you experienced during your stay. We promise your next stay with us will be absolutely pleasant.Please visit Lottecityhotel Jeju again soon.Best regards,General ManagerLotte City Hotel Jeju
by A verified traveler from South Oropouche
Posted 29 Apr 2024
Comment from Hotel Management
10 May 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for staying with us and taking the time to review us. We apologize for the inconveniences you experienced during your stay. We promise your next stay with us will be absolutely pleasant.Please visit Lottecityhotel Jeju again soon.Best regards,General ManagerLotte City Hotel Jeju
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
19 May 2024 by LOTTE City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to share your review of your stay.We are pleased you had an enjoyable stay with us overall.We always do our best to satisfy our guests best but it still feels good to hear compliments.We certainly will share your comments with our all employees.Thank you for choosing to stay with us and we do hope we will have the opportunity of welcoming you back in the near future.Have a great day.Best regards,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
19 May 2024 by LOTTE City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to share your review of your stay.We are pleased you had an enjoyable stay with us overall.We always do our best to satisfy our guests best but it still feels good to hear compliments.We certainly will share your comments with our all employees.Thank you for choosing to stay with us and we do hope we will have the opportunity of welcoming you back in the near future.Have a great day.Best regards,
by A verified traveler
Posted 25 Apr 2024
Great location! Walkable distance to shopping stores and restaurants. Front desk staff were extremely kind and thoughtful. Free shuttle to Jeju airport was a bonus. Enjoyed my stay.
Comment from Hotel Management
26 Apr 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju
by A verified traveler
Posted 23 Apr 2024
Near to Airport
Comment from Hotel Management
23 Apr 2024 by Lotte City Hotel Jeju, Hotel Management
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju
