Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Marketing, Hotel Management
그라벨 호텔입니다. 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.
by A verified traveler
Posted 15 Nov 2023 on Hotels
Smells like smoke, full of fungi, slimy bathroom floor. Carpets all stained. Worst hotel experience.
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
6 Nov 2023 by Grabel hotel, Hotel Management
안녕하십니까, 고객님. 그라벨 호텔입니다. 모쪼록 즐거운 시간 되셨을까요? 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.
by A verified traveler from Kent
Posted 8 Oct 2023
Nice and clean
Comment from Hotel Management
11 Oct 2023 by Grabel hotel, Hotel Management
Dear, guestthank you for visiting the hotel and writing a review. We promise to do our best to use the hotel satisfactorily in the future, and we will greet you with a better appearance than today when you visit us next time. Thank you.
by A verified traveler
Posted 22 Aug 2023
The photos were deceiving..’pool is quite small and seats around it need to be paid for. Everything needed extra payment.. including towels.
There was a lounge in 10th floor for special rooms and that you couldn’t pay extra for!
Comment from Hotel Management
24 Aug 2023 by Grabel hotel, Hotel Management
Dear, guest.We apologize for not helping you with the satisfactory hotel use.We will try to find a better direction after discussing the part you pointed out with the relevant department.I hope your trip with our hotel was a good memory.Thank you.
by A verified traveler
Posted 1 Jul 2023
Very nice hotel. The rooftop with swimming pool was very nice and usable even in cloudy and rainy days. Staff was very polite and available.
Comment from Hotel Management
3 Jul 2023 by Grabel hotel, Hotel Management
Dear, customer.thank you for visiting the hotel and writing a review. I hope that this trip with our hotel will remain as a good memoryWe look forward to the opportunity to serve you again in a better way in the future.Thank you.
by A verified traveler
Posted 5 Jun 2023
Good location and nice area for walking, cafes, & etc.
Comment from Hotel Management
8 Jun 2023 by Grabel hotel, Hotel Management
Dear, customer.thank you for visiting the hotel and writing a review. I hope that this trip with our hotel will remain as a good memoryWe look forward to the opportunity to serve you again in a better way in the future.Thank you.
by A verified traveler
Posted 12 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Grabel hotel, Hotel Management
안녕하십니까, 고객님. 그라벨 호텔입니다. 모쪼록 즐거운 시간 되셨을까요? 호텔 방문과 함께 정성이 담긴 값진 후기 말씀에 진심으로 감사드립니다.저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.
by A verified traveler
Disappointing is the word.
Posted 5 Mar 2023 on HotelsIt’s not as good as it seems totally.
The cleanliness is not up to 4 star standard for sure and some stuffs are pretty old. Plenty of hair around the room even though we had room service everyday. Bed sheet did not get replaced everyday as well.
Receptionist are extremely rigid as well as check out later than 11am (most of the hotels are 12pm) will charge additional 20000 won regardless of any circumstances.
Request for slight late check out as we have a kid and got rejected immediately.
If checking out at 11am so that there is plenty of time for the cleaners to clean up the room. I suppose the cleanliness should be way way better.
Comment from Hotel Management
6 Mar 2023 by Grabel hotel, Hotel Management
Hello, customer.First of all, i would like to apologize for unsatisfaction.What you have pointed out is that we promise to discuss and check with the relevant department to improve as soon as possible.We look forward to the opportunity to serve you again in a better way in the future. Thank you.
by A verified traveler
Posted 13 Feb 2023 on Hotels
Comment from Hotel Management
15 Feb 2023 by Grabel hotel, Hotel Management
안녕하십니까, 고객님. 그라벨 호텔입니다. 호텔 방문과 함께 값진 후기, 진심으로 감사드립니다. 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.
