Ratings based on 16 Verified Reviews
3.7 Room cleanliness
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Close to the Village and lift
Comment from Hotel Management
17 Apr 2024 by Company Management, Hotel Management
Thank you for your feedback! We're delighted to hear that you appreciate the proximity of our property to both the village and the lift. We understand the importance of convenience, especially when it comes to accessing amenities and hitting the slopes. We continually strive to provide a location that offers the best of both worlds: the charm and convenience of village life coupled with easy access to the ski lift for seamless enjoyment of the mountain. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay!
by A verified traveler
Smuggs ski weekend
Posted 15 Jan 2024 on HotelsThis was the perfect place for my family's ski vacation. Our host had the place in great shape for our arrival, everything was clean and as advertised.
Comment from Hotel Management
16 Jan 2024 by Hotel Management, Hotel Management
Hi Shawney,We're delighted to hear that our property was the perfect choice for your family's ski vacation! Ensuring a clean and welcoming environment for our guests is a top priority for us. Thank you for your kind words, and we hope to host you again for your future getaways!
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Hotel Management, Hotel Management
Hi Edward, Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!
by A verified traveler
Posted 25 Dec 2023 on Hotels
It was cozy and somewhat comfortable, however, there are lots of things broken such as chairs, curtains, lights, wall etc
Cleanliness was disappointing
But it was good to stay
Comment from Hotel Management
25 Dec 2023 by Hotel Management, Hotel Management
Hello Jae,Thank you for taking the time to share your feedback about your recent stay. We appreciate your honesty, and we're glad to hear that you found the property cozy and somewhat comfortable.We apologize for any inconvenience caused by the broken items and cleanliness issues. Your feedback is crucial for us to address these concerns promptly and enhance the overall guest experience. Rest assured, we will be addressing these maintenance and cleanliness issues to ensure a more enjoyable stay for future guests.We're grateful for your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted 16 Oct 2023
Great property, we really enjoyed our stay. Very large and comfortable rooms. Kitchen was very well equipped. Overall everything was good.
Comment from Hotel Management
16 Oct 2023 by Hotel Management, Hotel Management
Thank you for leaving us such a wonderful review. We are happy that you have enjoyed your stay at the property and we look forward to seeing you again.
by A verified traveler
Posted 16 Oct 2023
Excellent property with a lot of amenities and great scenic location. The property was clean and spacious and well maintained
Comment from Hotel Management
16 Oct 2023 by Hotel Management, Hotel Management
Hi Shineesh,Thank you for taking the time to leave us a review. We're pleased to know that you enjoyed your stay at our property. We look forward to hosting your stay again at our property!
by A verified traveler
Posted 16 Oct 2023
Comment from Hotel Management
17 Oct 2023 by Hotel Management, Hotel Management
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
by A verified traveler from Arlington
Posted 9 Oct 2023
The property has plenty of rooms and bathrooms for 6 people however, it was hard to find the location of the property especially during nighttime. I used waze and google maps for directions and we could not find the place using the address that was given to us. I tried to call the number they provided on the email but it goes straight to voicemail. I finally found the location when i've put it Smuggler's Notch Resort on my GPS not the address they've provided. Another thing we didn't like is, since it is privately owned property, we have to pay for wi-fi which is $20 per day and we also paid to use the pool. There was not enough parking in the area too.
Comment from Hotel Management
10 Oct 2023 by Hotel Management, Hotel Management
Thank you for taking the time to communicate to us why you were unhappy during your stay at our property, and we did not meet your expectations. Please accept our apology for any trouble or inconvenience you have encountered. Since you have booked a privately owned property, access to the amenities outside the house has fees that you need to pay. We will further evaluate how we can prevent this problem from occurring again in the future.
by A verified traveler
Posted 9 Oct 2023
Nice property with great amenities. Overall cleanliness is good. The only issue we had was that bedsheets and comforters smelled used and had hair, make up stains and what appears to be sock lint on the foot of the sheet. We had to strip all linens and wash it ourselves on our 1st night. Perhaps the property owner might want to address this to their housekeeping staff.
Comment from Hotel Management
9 Oct 2023 by Hotel Management, Hotel Management
Hi Josefina,Thank you for taking the time to leave us a review. We're pleased to know that you enjoyed staying at our property and the resort. We apologize if we're unable to meet your expectations with the sheets and comforters. Rest assured that your feedback has been forwarded to the management and housekeeping to improve our services. We value your feedback and we look forward to hosting your stay again in the future!
by A verified traveler
Posted 7 Oct 2023
Comment from Hotel Management
28 Nov 2023 by Hotel Management, Hotel Management
Thank you for the good rate, Cathy. Hope to serve you again on your next vacation.
