Ratings based on 943 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Clean
by A verified traveler
Posted 12 Jun 2024
Nice big tv to watch and relax
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Amazing staff location and very polite
Comment from Hotel Management
9 Jun 2024 by Candise Jobe, Hotel Management
Thank you James for your feedback! We're thrilled to hear you enjoyed our location at Clarion Pointe Louisville East and found our staff to be polite. Your kind words mean a lot to us and we'll be sure to pass them along to our team. We look forward to welcoming you again soon!
by A verified traveler
Posted 8 Jun 2024
The bed was not very comfortable in room 311. We stayed in room 329 the weekend before and that one was fine.
Comment from Hotel Management
9 Jun 2024 by Candise Jobe, Hotel Management
Dear Amber,Thank you for your feedback. We apologize for the discomfort you experienced with the bed in room 311. Your comfort is our priority, and we appreciate you bringing this to our attention. We will look into this issue promptly. We’re glad to hear that your stay in room 329 was satisfactory. We hope to provide you with a more consistent and comfortable experience in the future.Sincerely,Candise JobeGeneral ManagerClarion Pointe
by A verified traveler
Posted 8 Jun 2024
Friendly staff
by A verified traveler
Posted 7 Jun 2024
Affordable, and comfy beds- nice breakfast too.
Comment from Hotel Management
9 Jun 2024 by Candise Jobe, Hotel Management
Dear Eric,Thank you for your review. We are pleased to hear that you found our accommodations affordable and comfortable, and that you enjoyed our breakfast offerings. Your feedback is greatly appreciated.We look forward to welcoming you back in the future.Best regards,Candise JobeClarion Pointe
by A verified traveler
Posted 7 Jun 2024
Perfect place!
Comment from Hotel Management
9 Jun 2024 by Candise Jobe, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a perfect experience with us. We strive to provide exceptional service and amenities to all our guests. We hope to have the pleasure of welcoming you back soon!Best regards,Candise JobeClarion Pointe
by A verified traveler
Posted 7 Jun 2024
The big lobby and breakfast. Close to where we were going
Comment from Hotel Management
9 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed our spacious lobby and breakfast offerings. It's our aim to provide a comfortable and convenient stay for our guests, and we're glad that our location was close to where you needed to be. We hope you had a pleasant stay overall, and we look forward to welcoming you back whenever your travels bring you our way again.Best regards, Candise JobeClarion Pointe
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Candise Jobe, Hotel Management
Dear Alison,Thank you for choosing to stay at Clarion Pointe. We are truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we hope to have the opportunity to better meet your needs in the future.Sincerely,Candise JobeGeneral ManagerClarion Pointe
