Ratings based on 196 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Mar 2024
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by radisson blu, Hotel Management
Dear Guest,Thank you much for rating us. We apologize if our service did not match your prospect. As customer satisfaction remains our top priority, we apologize for the inconvenience experienced. Your comments have been shared with the team and will be used for coaching and training our employees.Please share your detailed feedback with us and we remain committed to our Yes I CAN service philosophy which is reflected in the positive attitude and professional approach our team members display every day, every time, everywhere.We look forward to the opportunity of welcoming you back in the future.Regards,Bassam Abu Laban, Cluster General Manager
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
28 Jan 2024 by radisson blu, Hotel Management
Dear Guest,Thank you so much for your review. We will share your comments with the team who will be delighted to read your encouraging words. We are so glad you enjoyed your stay and we hope to see you again soon.We appreciate your feedback and we remain committed to our Yes I CAN service philosophy which is reflected in the positive attitude and professional approach our team members display every day, every time, everywhere.Regards,Bassam Abu Laban, Cluster General Manager
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
28 Jan 2024 by radisson blu, Hotel Management
Dear Guest,Thank you so much for your review. We will share your comments with the team who will be delighted to read your encouraging words. We are so glad you enjoyed your stay and we hope to see you again soon.We appreciate your feedback and we remain committed to our Yes I CAN service philosophy which is reflected in the positive attitude and professional approach our team members display every day, every time, everywhere.Regards,Bassam Abu Laban, Cluster General Manager
by A verified traveler
Posted 10 Dec 2023
We stayed at an Expedia VIP property, the perks were not offered by the Hotel, they informed us that these are not applicable to the Hotel Property. Overall the staff customer service level needs to be definitely improved. The Area around the property is decent some attractions such as the Mall, Little Asia are near by, also, the F1 Track for Jeddah is right across from the hotel which might be a benefit in the upcoming months.
Stay was good. However, many things related to customer service and amenities can be improved and enhanced.
Comment from Hotel Management
28 Jan 2024 by radisson blu, Hotel Management
Dear Guest,Thank you much for rating us. We apologize if our service did not match your prospect. As customer satisfaction remains our top priority, we apologize for the inconvenience experienced. Your comments have been shared with the team and will be used for coaching and training our employees.Please share your detailed feedback with us and we remain committed to our Yes I CAN service philosophy which is reflected in the positive attitude and professional approach our team members display every day, every time, everywhere.We look forward to the opportunity of welcoming you back in the future.Regards,Bassam Abu Laban, Cluster General Manager
by A verified traveler
Posted 21 Nov 2023
The receptionist is not friendly but other than that are great! And they did not upgrade even tho I able to do so
by A verified traveler
Posted 19 Oct 2023
The staff are absolutely wonderful here; so welcoming and warm - especially with kids and they all made sure our stay was extra comfortable and pleasant. Would definitely recommend and will be staying again next time we're in Jeddah.
by A verified traveler
Posted 14 Aug 2023 on Hotels
by A verified traveler
Posted 2 Jul 2023 on Hotels
by A verified traveler
Posted 15 Apr 2023
The staff is not friendly
Comment from Hotel Management
10 May 2023 by radissob.blu, Hotel Management
Dear Guest,Thank you much for rating us. We apologize if our service did not match your prospect. As customer satisfaction remains our top priority, we apologize for the inconvenience experienced. Your comments have been shared with the team and will be used for coaching and training our employees.Please share your detailed feedback with us and we remain committed to our Yes I CAN service philosophy which is reflected in the positive attitude and professional approach our team members display every day, every time, everywhere.We look forward to the opportunity of welcoming you back in the future.Regards,Bassam Abu Laban, Cluster General Manager
