Ratings based on 12 Verified Reviews
2.4 Room cleanliness
2.5 Service & staff
2.2 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Ekono by Leva Team, Hotel Management
Dear SukanoThank you for taking the time to write your review here in Expedia.com following your recent visit to EKONO BY LEVA Hotel.We sincerely apologized to hear that you were not completely satisfied with your stay with us. We have taken note of your comments and as guest feedback is always our utmost priority, please be assured that your review has been shared with the team.We hope that your recent stay with us will not hinder you from visiting us again and that we will have the opportunity to be able to serve you soon.Kind regards,Ekono by Leva Team
by A verified traveler
Posted 10 Mar 2024
One receptionist ( skinny with thick hair and beard) absolutely stinking attitude!!
Comment from Hotel Management
25 Mar 2024 by Ekono by Leva , Hotel Management
Dear MohammedGood evening and Greetings from EKONO BY LEVA Hotel Thank you for your review. We greatly appreciate the time you have taken to provide this feedback. We are indeed sorry to hear that you did not have a great experience staying with us. We have taken note of the issues you have highlighted and will be working with our team to improve these areas. We sincerely apologize for the inconvenience caused to you.We are committed to providing you with the best service and accommodation for your next visit.Warm regards,EKONO BY LEVA TEAM
by A verified traveler
Posted 9 Dec 2023
Good
Comment from Hotel Management
25 Mar 2024 by Ekono by Leva, Hotel Management
Dear IbrahimThank you so much for this review.It has been a pleasure to have you and we look forward to seeing you again soon.Sending good vibes and warm wishes,EKONO BY LEVA TEAM
by A verified traveler from Boynton beach
Posted 5 Mar 2023
Delay in checkin, the bathroom smells bad. The bed is not comfortable.
Comment from Hotel Management
30 Mar 2023 by Hafida, Hotel Management
Hi Jimmy,Greetings from EKONO by Leva Jeddah Airport HotelThank you for taking the time to provide us the feedback. We strive to provide the best level of cleanliness and comfort to our guest, and we would like to extend our apologies for not meeting your expectation during this stay in the said room and regret the inconvenience caused.Corrective and immediate actions is being taken at our end and be assured of our best services for your next visit to the hotel.Regards,Hafida khalki
by A verified traveler
Posted 27 Feb 2023
The was beautiful
And the customer service at hotel
Was Awesome
I am Happy
Comment from Hotel Management
30 Mar 2023 by Hafida, Hotel Management
1.Dear RafeeqThank you very much for sharing your wonderful experience here at EKONO by Leva Jeddah Airport Hotel and your appreciation for the team members. We shall share your comments with the team members to keep them motivated. We look forward to seeing you again.With warm regards,Hafida khalki
by A verified traveler
Posted 11 Apr 2019
There was not hot water. The staff was not helpful. The rugs in my room was stained. I was not impressed at all . Very very disappointed
Comment from Hotel Management
30 Mar 2023 by Hafida, Hotel Management
Dear GreetingsThank you for taking the time to share your feedback. We apologize that your experience was less than ideal, and we are deeply disappointed to hear about the challenges you have faced. We hold our team to the highest standards and regret that we didn’t meet those expectations. We shall investigate your concerns and will ensure corrective measures are taken through trainings and refresher courses.We hope to welcome you once again and ensure we meet your expectations.Regards, Hafida khalki
by A verified traveler
Posted 15 Mar 2019 on Hotels
Comment from Hotel Management
17 Mar 2019 by GARDEN PALACE HOTELJEDDAH, Hotel Management
THANKS & KIND REGARDS
GARDEN PALACE HOTELJEDDAH
by A verified traveler
Night Mare Hotel
Posted 25 Jan 2019 on HotelsStay here at your peril ! Inexperienced reception staff did not know how to order a Taxi to the airport.I
Was finally dropped off at a remote petrol station by one of the staff to hail a Taxi by self.Nearly missed my flight back to London .other issues jammed wardrobes not opening , disgusting bathroom with shower water collecting up to ankle level and not draining away. Requesting an Iron takes up to 25 minutes and arrives without an ironing board. Bell boy rude and ignores any question you put to him , bad attitude .this Hotel doesn't have a clue about customer service.
Comment from Hotel Management
20 Mar 2019 by GARDEN PALACE HOTEL JEDDAH, Hotel Management
WE ARE EXTREMELY SORRY ABOUT THIS PERHAPS WE ARE WORKING ON IT OR SOON WE WILL CHECK THIS MATTER AS SOON AS POSSIBLE...
THANKS AND KIND REGARDS GARDEN PALACE MANAGEMENT
by A verified traveler
Posted 15 Aug 2019 on Hotels
by A verified traveler
Posted 27 Feb 2019
Comment from Hotel Management
18 Apr 2019 by GARDEN PALACE HOTEL, Hotel Management
THANK YOU SOMUCH SIR.....
