Ratings based on 18 Verified Reviews

3.9 out of 5
86% of guests recommend
4.5 Room cleanliness
3.8 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 2 Sep 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Ivan Bakara, Hotel Management
Dear Mr. Yunus Mahmud,Warmest Greeting from Swiss-Belhotel Jambi. Thank you for taking time to rate and write us a wonderful review about your experience during your stay at Swiss-Belhotel Jambi. We are delighted that you enjoy your stay at our hotel and we always look forward to welcoming you back in the future.Yours Sincerely, Swiss-Belhotel Jambi Ivan Bakara General Manager
4 out of 5
by A verified traveler

Posted 28 Dec 2020
Comment from Hotel Management
30 Dec 2020 by Ria Mega, Hotel Management
Dear Mr Yohanes, Thank you very much for taking time to rate Swiss-Belhotel Jambi. We will appreciate if you leave a comment or feedback and we look forward to welcoming you back at our hotel. With Kind Regards, Swiss-Belhotel Jambi Management & Staff
4 out of 5
by A verified traveler

Posted 26 Jul 2019 on Hotels
Good, clean, comfortable, functional, well-run hotel.
Comment from Hotel Management
1 Aug 2019 by Hotel Management, Hotel Management
The Warmest Hospitality greetings from Swiss-Belhotel Jambi... Thank you for taking time to record your comments. We do appreciate and thank you of your comment and have been forwarded to our staff and team to be shared for. Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We look forward to the opportunity of welcoming you back at Swiss-Belhotel Jambi Regard Management
4 out of 5
by A verified traveler

Posted 21 Jun 2019
i booked for the non smoking room, and had to sign letter that i will obey the non-smoking policy, but when i entered the room it was cigarette smell. i protested and immediately got the replacement. the point is that the hotel should make sure the non-smoking room is free of smoke as well
Comment from Hotel Management
27 Jun 2019 by Guest Relation Officer, Hotel Management
Dear Mr. Anonymous Thank you for leeting us know about your experience in our hotel. Please accept our apologies for inconvenience you had. We commit to give the best services to our guest and we look forward to welcoming you again to prove our commitment. With Kind Regards, Swiss-Belhotel Jambi Management
5 out of 5
by A verified traveler

Posted 5 Dec 2018
Nice hotel
Comment from Hotel Management
10 Dec 2018 by Guest Relation Officer, Hotel Management
Dear Our Guest, Thank you very much for taking time to Comment Swiss-Belhotel Jambi. We look forward to welcoming you back in the future at our hotel. With Kind Regards, Swiss-Belhotel Jambi Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Below service level

Posted 10 Sep 2018
Front office staff arrogan t and don't send to understand 3rd Party booking. Asking me stupid question as to when my booking was made. Eventually when they found my booking. No apology for their oversight.
Comment from Hotel Management
20 Sep 2018 by SBJA, Hotel Management
Dear Mrs / Mr, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management
4 out of 5
by A verified traveler

No free breakfast

Posted 1 May 2018 on Hotels
Feel disappointed about the free breakfast. It was stated when I booked this hotel there was a free breakfast. But when I came to hotel there was no free breakfast and hotel management told me that indeed this travel agent usually has a problem with free breakfast. I don’t know whether its travel agent/hotel management fault. But next time, it will be better if travel agent doesn’t trick us with “free breakfast” in fact there none. Over than that, All was good
Comment from Hotel Management
20 Sep 2018 by sbja, Hotel Management
Dear Mr. Rius, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. Since your booking were confirmed without breakfast and we provided as our compliment at last, we admitted to served you more better and our compliment for not charging your bill of beverages were based on the commitment mentioned above and we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management
3 out of 5
Recommended
for Everyone
by A verified traveler from knoxville, TN USA

great Facility- inept staff

Posted 24 Jan 2018
The hotel is best facility in town The staff were incompetent The staff at front desk obtuse and belligerent The restaurant food subpar The restaurant was empty- we ordered drinks and it took over an hour to get cold coffee and hot fruit juices Spoke to management several times yet staff never could get things right.
Comment from Hotel Management
31 Jan 2018 by Kiki Andrian, Hotel Management
Dear Mrs. Wanda, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. Since your booking were confirmed without breakfast and we provided as our compliment at last, we admitted to served you more better and our compliment for not charging your bill of beverages were based on the commitment mentioned above and we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management
3 out of 5
by A verified traveler

Posted 3 Mar 2017 on Hotels
Comment from Hotel Management
20 Sep 2018 by SBJA, Hotel Management
Dear Mrs / Mr, Good evening. We hope this reply finds you well. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management
5 out of 5
by james

Posted 24 Dec 2016 on Hotels
Comment from Hotel Management
20 Sep 2018 by SBJA, Hotel Management
Dear Mrs / Mr, Good evening. We hope this reply finds you well. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management
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