Ratings based on 13 Verified Reviews

4.8 out of 5
4.9 Room cleanliness
5.0 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 May 2024
Amazing food 😃
5 out of 5
by A verified traveler

Posted 14 Feb 2023 on Hotels
Everything was easy and very accommodating. Loved the ambience, restaurant dinner was excellent as well.
4 out of 5
by A verified traveler

Awful bathroom smell

Posted 20 Nov 2022 on Hotels
Lovely hotel, helpful staff, great breakfast, lunch and dinner options. What I disliked about this stay was the awful smell that spewed out of the bathroom. I complained about it, but it did not resolve the awful smell out of room #13
Comment from Hotel Management
26 Nov 2022 by Dear guest,, Hotel Management
Dear Tulio. We really feel very sorry for the service you received these past few days. Customer satisfaction is our highest priority and we are very sorry that we did not meet your expectations. We sincerely apologize for the inconvenience we have caused you. You are a valued customer and we would love to do something to earn back your trust.
5 out of 5
by A verified traveler

Posted 19 Sep 2022 on Hotels
Comment from Hotel Management
22 Oct 2022 by Fue un placer atenderle, Hotel Management
Agradecemos su estadía con nosotros, esperamos tenerlo pronto de vuelta.
5 out of 5
by A verified traveler

Magical and lovely place.

Posted 13 Sep 2022 on Hotels
Magical and lovely place.
Comment from Hotel Management
22 Oct 2022 by Gracias por su visita. , Hotel Management
Agradecemos su visita y esperamos tenerlo pronto de regreso
4 out of 5
by A verified traveler

Posted 21 Mar 2022 on Hotels
Comment from Hotel Management
23 Mar 2022 by NQ, Hotel Management
Buenas tardes, agradecemos sus valiosos comentarios, trabajaremos en ello para brindarle la mejor experiencia en su próxima visita. Saludos cordiales.
5 out of 5
by A verified traveler

Best place in Jala

Posted 14 Jan 2022 on Hotels
This is clearly the best place to stay in Jala, and well-worth the price. It's beautifully appointed, perfectly located, clean, and comfortable. The hotel staff was very friendly, and accommodating, even to our special requests. The restaurant on the rooftop has a lovely view of the town and the volcano, and the food was gourmet - excellent in quality and presentation. For our next time in Jala we won't have to contemplate where to stay, it will be here.
Comment from Hotel Management
15 Jan 2022 by Mark, Hotel Management
Good morning dear Mark, we appreciate your valuable feedback, we gladly do. We hope soon to receive you again in this your home. Best regards.
5 out of 5
by A verified traveler

Posted 8 Jan 2022 on Hotels
Comment from Hotel Management
10 Jan 2022 by Estimado Rodolfo., Hotel Management
Buenos días, agradecemos su visita y valiosos comentarios. Los esperamos pronto. Fuerte abrazo.
4 out of 5
by A verified traveler

Muy recomendable

Posted 20 Sep 2023 on Hotels
Hotel muy bonito, cómodo, personas serviciales todo el equipo. Muy bonita experiencia. La alberca parecia privada.
5 out of 5
by A verified traveler

Excelente servicio

Posted 11 Sep 2023 on Hotels
Súper buen servicio.
Back to Hotel Details Showing Reviews 1 - 10 of 13 Next