Ratings based on 56 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Sunardi Song, Hotel Management
Dear Tien,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you had a wonderful experience during your time with us. Your 5-star rating is greatly appreciated and serves as a testament to our commitment to providing exceptional service.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Sunardi SongGeneral Manager
by A verified traveler
Posted 7 Feb 2024
Overall it was good. They do not provide bottled water in the room but they do provide the filtered water in glass bottles. The problem is that the guests cannot assure the cleanliness of that filtered water. I understand that the hotel is aiming the eco-friendly but good clean drinking water should be provided.
Comment from Hotel Management
19 Mar 2024 by Sunardi Song, Hotel Management
Dear DANNY,Thank you for choosing to stay with us and for taking the time to leave a review. We are pleased to hear that you had an overall good experience.Regarding the provision of water, we appreciate your feedback. We strive to be eco-friendly and provide filtered water in glass bottles to reduce plastic waste. However, we understand your concerns about cleanliness.Rest assured, our filtered water goes through a rigorous cleaning process, and we regularly monitor its quality to ensure it is safe for our guests. Your feedback is valuable to us, and we will continue to find ways to improve our services while maintaining our commitment to sustainability.We look forward to welcoming you back for another pleasant stay.Warm regards,Sunardi SongGeneral Manager
by A verified traveler
Posted 23 Jan 2024
The staff are not very supportive and responsive !
Comment from Hotel Management
19 Mar 2024 by Sunardi Song, Hotel Management
Dear Sharon,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any shortcomings you experienced with our staff's support and responsiveness. Providing excellent service is our top priority, and we regret that we fell short of meeting your expectations in this regard.Your comments are valuable to us, and we will address this issue with our team to ensure that we improve our service and provide a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we are known for.Warm regards,Sunardi Song
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler from Rome
Posted 29 Dec 2023
by A verified traveler
Posted 16 Dec 2023
by A verified traveler
Posted 9 Dec 2023
Hotel itself was great. Clean room, nice staff, check in and check out was very smooth. Would not recommend getting taxi pre-booked from hotel, ended up being much longer to find and wait then getting an available cab upon arrival and costs more (we thought it would be simple and easier when arriving tired but no one around with our name and it took a really long time to locate pick up spot with no instructions given). Would also not recommend massage. It was nice to be in room, but we booked couple and it was hard to relax because the two giving massage kept talking to each other and giggling (we could not understand). We did not try the food, but received a free lychee juice as a welcome drink which was nice. Good location with lots of traffic.
by A verified traveler
Posted 7 Dec 2023 on Hotels
The are more than I expected the staff are very attentive to all your need. The room are very clean and welcoming I definitely will stay there again and will recommend it to anyone
by A verified traveler
Posted 4 Dec 2023 on Hotels
Very good and very helpful and good location close to bars and live music
