Ratings based on 159 Verified Reviews

3.9 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 27 Nov 2023
issue with the pollution - perhaps more air purifiers are needed?
Comment from Hotel Management
28 Nov 2023 by Gustaf Adolf, Hotel Management
Dear Our Valued Guest,Warmest Greeting From Merlynn Park Hotel JakartaOn behalf of our entire team, I would like to apologize for not exceeding your expectations.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gustaf AdolfGeneral Manager
2 out of 5
by A verified traveler

Great friendly staff, but new mattresses required.

Posted 6 Sep 2023 on Hotels
One swimming pool was out of service without any prior notication, however it was not until my final night I realised I was bitten by bedbugs. The dirt under the mattress was horrendous, which I only checked before I left the hotel.
Comment from Hotel Management
8 Sep 2023 by Gustaf Adolf, Hotel Management
Dear Our Valued Guest,Warmest Greeting From Merlynn Park Hotel JakartaOn behalf of our entire team, I would like to apologize for not exceeding your expectations.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gustaf AdolfGeneral Manager
4 out of 5
by A verified traveler

Posted 24 Jun 2023
Some minor issues regarding room service payments and house keeping not collecting food plates from corridors for more than 24hours.....very smelly corridor of food rotting. But a fantastic hotel, great pool and breakfast is plentyful.
Comment from Hotel Management
28 Jun 2023 by Gustaf Adolf, Hotel Management
Dear Mr. Christophe,Warmest Greeting From Merlynn Park Hotel JakartaWe deeply apologize for inconvenience it may have caused on your recent stay with us.We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay of our guests to be more comfortable and to have a lasting experience in our facilities and service and to ensure all staff are totally customer focused and handle all guest concerns and needs attentively.Thank you for the feedback and for your continuously support we always do our best in upgrading to serve our guest better and We hope this unpleasant experience will not deter you from patronizing us again.Sincerely,Gustaf AdolfGeneral Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Nov 2021
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Apr 2021 on Hotels
5 out of 5
by A verified traveler

Posted 20 Apr 2021
Excellent service
4 out of 5
by A verified traveler

Good stay

Posted 25 Oct 2020 on Hotels
There's this comment card that I found from July'20 in the room. The AC was cold, the hot water was running, which is good. I tried calling operator and the manager to ask for the wifi psswdfor 2 mins but no one picked up.
4 out of 5
by A verified traveler

Thanks, merlynn park

Posted 28 Aug 2020 on Hotels
It started alright, until I found the bathtub being dirty and the faucet broke off. Called the management, they immediately ushered me to another room. Started the bath again, the hot water ran out after 15mins. Aside from the bathtub incidents, the cleanliness, comfort was good. Room was cold, just as I like. the king size bed was comfy, but perhaps it could use extra pillows.
4 out of 5
by A verified traveler

Posted 16 Feb 2020 on Hotels
Comment from Hotel Management
17 Feb 2020 by wulan, Hotel Management
Dear, Anonymous We are Glad you enjoyed your stay with us.Thank you for your good feedback. We strive for excellence. We look forward to welcoming you on your next visit. Best Regard , Merlynn Park Hotel
4 out of 5
by A verified traveler

Fine hotel

Posted 10 Jan 2020 on Hotels
The Hotel was fine, it delivered what was needed. Good sized room & bathroom. A number of eating options and ready available taxis to get you around the city.
Comment from Hotel Management
15 Jan 2020 by wulan, Hotel Management
Dear Mr/Mrs ashley Thank you for your feedback and we shall continue to provide better service .
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