Ratings based on 216 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Feb 2024
Terrible !! Very bad experiences..frm one to another. Start frm cek in up to cek out. Never stay in this hotel ever
Comment from Hotel Management
3 Mar 2024 by Winaryo, Hotel Management
Dear Mrs. Meidy Yennita,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager
by A verified traveler
Posted 13 Jan 2024 on Wotif
Great service
Comment from Hotel Management
15 Jan 2024 by Winaryo, Hotel Management
Dear Mr. Stephen,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Winaryo, Hotel Management
Dear Mr. Robert,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler
Posted 3 Nov 2023
Location.
Comment from Hotel Management
9 Nov 2023 by Winaryo, Hotel Management
Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler
Posted 19 Oct 2023
Comment from Hotel Management
23 Oct 2023 by Winaryo, Hotel Management
Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler
Posted 2 Oct 2023
Comment from Hotel Management
5 Oct 2023 by Winaryo, Hotel Management
Dear Mr Shawn,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience during your meeting break lunch. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler
Needs improvement
Posted 28 Sep 2023 on HotelsNot so good. Ants on my bed, side table and kettle.
Water overflow at shower area, water takes a long time to flow into drain 😓
Comment from Hotel Management
5 Oct 2023 by Winaryo, Hotel Management
Dear Mr. Jeremy Kee,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall meeting experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager
by A verified traveler
Posted 4 Sep 2023 on Hotels
It was clean.
Breakfast selection wasn’t great, needs improvement
Comment from Hotel Management
8 Sep 2023 by Win, Hotel Management
Dear Mr Jeremy,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience during your breakfast time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler
Posted 30 Aug 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by Winaryo, Hotel Management
Dear KK,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious foodWe are also glad that our staff's hospitality, well-appointed rooms in one of our signature game room, had complemented well to provide you with an exceptional stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager
by A verified traveler from Camby
Posted 30 Aug 2023
Comment from Hotel Management
5 Oct 2023 by Winaryo, Hotel Management
Dear Mr. Anthony George,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall meeting experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager
