Ratings based on 281 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2023
it was a good and comfortable stay
Comment from Hotel Management
12 Oct 2023 by joe, Hotel Management
Cheers!Dear Mr. Raghukumar ,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager
by A verified traveler
Convenient with nice staffs
Posted 2 Jul 2023 on HotelsThe hotel was super convenient located in the mall. I stayed there for almost 2 weeks. Easy access to get some foods and easy to go anywhere in the city.
Staffs were super nice, friendly and helpful.
The hotel needs to fix the water shower. It turned cold and hot during shower on its own. Overall iam very satisfied with my stay.
Comment from Hotel Management
4 Jul 2023 by Joe, Hotel Management
Cheers!Dear Valuable Guest,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 13 Jun 2023
방안에 개미가 너무 많았음 ㅠㅠㅠ
Comment from Hotel Management
22 Jun 2023 by Joe, Hotel Management
Cheers!Dear MinJoung,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern regarding the ant in the room and we already take the necessary action for better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler from Tarzana
Posted 19 Feb 2023
Harris Suites is best for business travelers. It’s strategically located and other nearby malls are within 10-15 minute walk. fX Sudirman is multipurpose and has many restaurants also so one does not really have to go out to eat. My only concern is that Harris Suites should change its towels - they are worn out already.
Comment from Hotel Management
24 Feb 2023 by Joe, Hotel Management
Cheers!Dear Glenn,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And regarding your concern, please be assured that I’ve conveyed your comments to our department in charge to follow up for better service and improvementOnce again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 31 Jan 2023
Room service was below average, took more than 30 mins to deliver a towel and water, and did not respond again on the ironing board despite informing it will be delivered an hour later.
Comment from Hotel Management
1 Feb 2023 by Joe, Hotel Management
Cheers!Dear Choon Kwang,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 20 Nov 2022 on Hotels
Comment from Hotel Management
21 Nov 2022 by Joe, Hotel Management
Cheers!Dear Valuable Guest,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 1 Nov 2022 on Hotels
Comment from Hotel Management
7 Nov 2022 by Joe, Hotel Management
Cheers!Dear Siti,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler from Tarzana
Posted 16 Sep 2022
Harris Suites is located inside the fX Mall. Although a lot of restaurants inside the mall have closed shop, Plaza Senayan and Senayan City Mall are within walking distance. Harris Suites must replace their towels - they are frayed, worn out and do not look white.
Comment from Hotel Management
12 Oct 2022 by Joe, Hotel Management
Cheers!Dear Gleen,Thank you very much for your valuable comments and for taking the time to share your experience at our hotel on Expedia.We are thrilled to hear you enjoyed a most wonderful and rewarding stay with us, also you could take advantage of our direct connection to the fX Mall, and the friendly service along with the facilities and beautiful views that we offerPlease be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.HARRISly Yours,Grandi SumeitroGeneral Manager
by A verified traveler
Convenient location, good service.
Posted 11 Sep 2022 on HotelsI think hotels.com platform ain't communicating well with the hotel.. I cancelled the hotel once and the hotel did not know about it.. luckily they are kind enough to not charge me. Next, I requested for non-smoking room but was given smoking room. Front desk was fast to change my room the next day. Breakfast can be better if I know how to assemble the local dishes. Front desk was friendly, I appreciate their in person service. Location was good for people visiting the convention center. Cleanliness can be improved. Lower levels seems to be cleaner than higher floors.
Comment from Hotel Management
13 Sep 2022 by Joe, Hotel Management
Cheers!Dear Yuan,Thank you very much for your valuable comments and for taking the time to share your experience at our hotel on Expedia/ Hotels.comWe are thrilled to hear you enjoyed a most wonderful and rewarding stay with us, also you could take advantage of our direct connection to the fX Mall, and the friendly service along with the facilities and beautiful views that we offerPlease be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.HARRISly Yours,Grandi SumeitroGeneral Manager
by A verified traveler
Management failed to train its staff !!
Posted 21 Jun 2022 on HotelsThe hotel made efforts to email asking for pre-arrival preferences which I gladly replied requesting for two rooms with queen bed on same floor at higher level on quiet location. A simple thing I thought, but front desk put one room on 45th and second on 15th next to elevator.
What don't they understand or am I not communicated properly? Go figure.
I must say they did rectified it and moved the second room to 45th floor after several follow up calls and email to Hotel.com on check in experience.
The location is good for my trip purpose and availability of restaurants at the building.
Room is clean, but linens are old and worn especially towels. Very basic stuff provided, hotel don't have rack for luggage.
Staff has good attitude and polite.
Comment from Hotel Management
24 Jun 2022 by Joe, Hotel Management
Cheers!
Dear Stephen,
Thank you for taking the time to post your review here on Hotels.com. Your feedback is very much appreciated as it helps me in monitoring the service we provide.
I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.
Please be assured that I’ve conveyed your comments to our department's concern about the better service and improvement.
Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.
Harrisly yours,
Grandi Sumeitro
General Manager
