Ratings based on 380 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.
Comment from Hotel Management
10 Apr 2024 by Lalu Aswadi Jaya, Hotel Management
Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Check in counter staff was half day dreaming. Don't know what they ask? Make mistakes. Ask me to rate my stay in hotel even before I checked in. The staff cannot recognise her guest. Check out the same too, never close my pending deposits, I must remind her. Address my surname but spoke to me in Bahasa, no initiative, slow like sloth, no energy, lack of zeal to serve...
Probably they blame it on their fasting. Breakfast almost empty at 0830am., never replenish food, coffee machine is half working, can only grind and prepare quarter cup of coffee.
Comment from Hotel Management
31 Mar 2024 by Lalu Aswadi Jaya-General Manager, Hotel Management
Dear Mr. Kok Chor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler from Charlotte
Posted 13 Mar 2024
Service levels could be improved. Gym area a bit run down too
Comment from Hotel Management
13 Mar 2024 by Lalu Aswadi Jaya-General Manager, Hotel Management
Dear Mr. Alok,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Lalu Aswadi Jaya General Manager
by A verified traveler
Posted 10 Mar 2024
I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.
Comment from Hotel Management
13 Mar 2024 by Lalu Aswadi Jaya-General Manager, Hotel Management
Dear Mr. Adam,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Lalu Aswadi Jaya General Manager
by A verified traveler from Fishers Landing
Posted 9 Mar 2024
Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.
Comment from Hotel Management
13 Mar 2024 by Lalu Aswadi Jaya-General Manager, Hotel Management
Dear Ms. Sarah,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Lalu Aswadi Jaya-General Manager, Hotel Management
Dear Mr. Hasbi Hasbi,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mr. Lalu Aswadi jayaGeneral Manager
by A verified traveler
Posted 11 Feb 2024
The staff is good . Only thing is , we booked supposed to be a week after but due to emergency, my father in law died , they don’t want to refund , hope at least there’s some consideration when it comes to this situation.
Comment from Hotel Management
28 Feb 2024 by Lalu Aswadi Jaya-General Manager, Hotel Management
Dear Mr. Mat Sapri, Thank you for taking your time to review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way. Sincerely, Mr. Lalu Aswadi Jaya General Manager
by A verified traveler from Noaim
Posted 31 Dec 2023
Comment from Hotel Management
25 Jan 2024 by Mr. Lalu Aswadi Jaya - General Manager, Hotel Management
Dear Mr. Jawad,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 19 Dec 2023
When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.
Comment from Hotel Management
25 Jan 2024 by Mr. Lalu Aswadi Jaya - General Manager, Hotel Management
Dear Mr. Kok Chor,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 21 Nov 2023
Comment from Hotel Management
25 Jan 2024 by Mr. Lalu Aswadi Jaya - General Manager, Hotel Management
Dear Mr. Muhammad,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager
