Ratings based on 303 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 15 Feb 2024 on Hotels
by A verified traveler
Posted 6 Jan 2024
by A verified traveler from Closter
Posted 22 Dec 2023
Best assistance from staffs
by A verified traveler
Posted 24 Nov 2023
All suite hotel and the suites are beautiful. Check in desk staff are excellent. Restaurant staff are welcoming and helpful. The only small problem was that when our room was cleaned the staff only left one bath towel and did not replenish the milk for coffee. Staff were very quick to bring these when we called.
by A verified traveler
Posted 14 Nov 2023 on Hotels
Beautiful and nice Hotel, confortable bed! The only thing Is the breakfast should included with my room ! I stay for 2 Night and pay for 2 room with no free breakfast .. little to cheap to give US free breakfast.
by A verified traveler
Great choice
Posted 29 Oct 2023 on HotelsAmazing experience. Exquisite drinks, stunning cocktail bar, delicious breakfast and comfy beds. Located about 30-40 minutes into the city from
The airport. The Four Seasons never disappoints.
by A verified traveler
Cannot sleep well due to morning chanting at 4am
Posted 21 Oct 2023 on HotelsI had read many positive reviews and decided to stay at this hotel for my recent three-night business trip in Jakarta. Everything went smoothly at first until I was awakened by some loud chanting at 4am. The chanting sound was so loud that it was impossible to ignore, like someone's singing outside of my window. It was a little past 4am, I called the front desk, and was informed it was the daily prayers from the nearby mosques. With all due respect, with this kind of surrounding sound, there is no way I can have a good sleep, especially with jet lag. I spoke to the staff. The gentleman was friendly and offered to bring earplugs.
The second night, I asked to move to the other side of the hotel and a higher floor, and was awaken at the same time. The chanting was even louder than before!
It turns out this hotel is surrounded by at least three mosques... So I was not surprised when the same thing happened again the following night. At that point I was just too tired and felt happy that's my last night at this hotel.
This experience prompted me to write a review, which I rarely do, to give a head-up to the newcomers. Think again if you need undisrupted sleep and are not used to this kind of daily rituals. Otherwise, be prepared to be sleep deprived during the whole trip like me.
I do think the hotel should try to improve its soundproofing of the rooms and give some fair warning to people that are not familiar with the situation.
by A verified traveler
Posted 16 Oct 2023
スタッフさんの対応もとにかく最高で、
プールなどの施設も充実していました。
Comment from Hotel Management
21 Oct 2023 by Dilla, Hotel Management
Dear Ms. Tanaka, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager
by A verified traveler
Posted 9 Oct 2023
We loved our stay at four seasons Jakarta. The staff was very welcoming and went above and beyond to make our stay comfortable.
Comment from Hotel Management
21 Oct 2023 by Dilla, Hotel Management
Dear Mr. Pham, Thank you for taking the time to give us review. We are pleased to see that you had a great stay. Your review is very much appreciated. We are looking forward to welcoming you back at Four Seasons Hotel Jakarta.Warm regards,DillaGuest Experience Manager
