Ratings based on 333 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 23 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Andi, Hotel Management
Dear Ms. Tia,We appreciate you taking the time to provide us with a rating for your recent stay at our hotel. Your feedback is important to us, and we are grateful for your engagement.While we noticed that you didn't leave specific comments, we hope your overall experience was positive. If there are any areas where we can improve or if you have suggestions for enhancement, please feel free to share your insights with us. Your input helps us in our ongoing efforts to provide the best possible service to our valued guests.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again and strive to make your next visit even more enjoyable.If you have any specific feedback or requests, please don't hesitate to reach out.Best Regards,Andi R - General Manager
2 out of 5
by A verified traveler from Summit

Posted 8 Dec 2023
Comment from Hotel Management
26 Jan 2024 by Andi, Hotel Management
Dear Kwok,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback, and while we noticed that you did not provide specific comments, your rating is valuable to us.We regret if your experience did not meet your expectations, and we would like to learn more about any specific concerns you may have had during your stay. Your insights can help us identify areas for improvement and ensure a more satisfactory experience for our guests in the future.If you have any additional feedback or details you would like to share, please feel free to reach out. We value your input and are committed to addressing any issues to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best Regards,Andi R - General Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 May 2023 on Hotels
3 out of 5
by A verified traveler from Singapore

Posted 9 Dec 2022
The location is ideal in town area but the surrounding is rather dusty and dirty with hawkers and heavy traffic.
Comment from Hotel Management
16 Dec 2022 by Andi, Hotel Management
Dear Mr. Kay Swee,Thank you for being our loyal guest and taking the time to write us a review during your recent stay at our hotel.Very happy to know that our location met your requirements, however we would like to apologize for not exceeding your expectations about our hotel surroundings which is our hotel is attached in the LTC Building.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We certainly look forward to welcoming you back to the hotel in the near future.Best Regards,Andi R - General Manager
2 out of 5
by A verified traveler from Singapore

Posted 27 Nov 2022
Hotel location is ideal ,food centre 2nd flr, bank and proximity to Chinatown. Surrounding area safe. Maintenance of hotel is poor apparently due to lack of experience staff and regular inspection.
Comment from Hotel Management
27 Nov 2022 by Andi, Hotel Management
Dear Mr. Kay Swee Tan,Thank you for your constructive feedback and thank you for being our loyal customer. We have taken note of your comments regarding your stay experience.Please accept my sincere apology and I will personally look into this for improvement. We realize that there are many things that need to be fixed to make it better in the future. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.It is our pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.I hope these issues are not a barrier to welcoming you back here soon so that we can have another chance to provide you with a superior experience. Sincerely yours,Andi R - General Manager
2 out of 5
by A verified traveler from Singapore

Posted 8 Oct 2022
Difficult to access to Hotel..MRT in process along main road. Hotel breakfast is poor. Staff appears inexperience. Variety lacking and quality is lacking
Comment from Hotel Management
11 Oct 2022 by Andi, Hotel Management
Dear Mr. Kay Swee,Thank you for taking the time to write us constructive feedback during your recent stay at our property. We have taken note of your comments regarding your stay experience.Please accept my sincere apology and I will personally look into this for improvement.We realize that many things we need to improve for better service in the future including staff development. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.Regarding the comment about the MRT project in front of the LTC Building along the main road. We have access to the hotel by another road from the back side of the building. Please contact us to guide you how to get our hotel in an easy way to avoid the traffic and road diversion during the MRT project ongoing. We hope these issues are not a barrier to welcoming you back here in the future.Best Regards,Andi R - General Manager
4 out of 5
by A verified traveler

Posted 10 Jun 2022
In general value for money but a lot of small insects like cockroaches
Comment from Hotel Management
10 Jun 2022 by Andi, Hotel Management
Dear Mr. Wing Lok, Thank you for taking the time to write us positive and constructive feedback in regards to your recent stay at our hotel. We are happy to know that our cost and value met your expectations. However we have taken note of your comment about a lot of small insects in the room. Please accept my sincere apology and I will personally look into this for improvement. Currently we focus on special treatment of pest control coordinated with Building Management to work together in an integrated manner to get rid of insects in the hotel areas and the whole building of LTC Glodok Mall. We hope these issues are not a barrier to welcoming you back here and still consider staying with us again so that we can have a chance to provide you with a superior experience. Best Regards, Andi R - General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jun 2022
2 out of 5
by A verified traveler

Basic

Posted 22 Mar 2022 on Hotels
Basic, not clean and service is non existent
Comment from Hotel Management
29 Mar 2022 by Andi, Hotel Management
Dear Reanto, We really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept my sincere apology for your comments about aspects of the cleanliness and housekeeping that need standardization, I will personally look into these for improvement. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager
1 out of 5
by A verified traveler

worst hotel in my life

Posted 17 Dec 2020 on Hotels
never go there again
Comment from Hotel Management
17 Dec 2020 by Andi, Hotel Management
Dear Mr. Adnan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Andi R - General Manager
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