Ratings based on 97 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from BATANG
Posted 28 Feb 2024
the air conditioner is not working, and the front staff is not responding at all, very terrible experience，couldn't sleep at all because of the hot weather
Comment from Hotel Management
29 Feb 2024 by Rigo, Hotel Management
Dear Ling,Warm greetings from Favehotel Gatot Subroto Jakarta. My name is Rodrigo Novilla, and I serve as the Front Office Manager. I am writing to express my sincere apologies for the discomfort you encountered during your recent stay, as mentioned in your review on Expedia.I am truly sorry to hear about the issues you faced with the malfunctioning air conditioner and the apparent lack of responsiveness from our front staff. Please be assured that we take your feedback seriously.To ensure immediate resolution, our maintenance team is working diligently to rectify the air conditioning issue. Furthermore, we are conducting a thorough review of our communication procedures to enhance the responsiveness of our front staff and prevent similar incidents in the future.Your comfort is of the utmost importance to us, and it deeply saddens me to learn that you had difficulty sleeping due to the hot weather. I want to assure you that we are committed to making the necessary improvements to prevent such situations from occurring again.Once again, I apologize for the inconvenience you experienced, and we hope to have the chance to welcome you back for a much-improved stay in the future.Warm regards,Rodrigo NovillaFront Office Manager
by A verified traveler
Posted 22 May 2022 on Hotels
Comment from Hotel Management
24 May 2022 by Ressa/Front Office Manager, Hotel Management
Dear Budiarto,
Thank you for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to gatotsubrotofom@favehotels.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our hotel!
by A verified traveler
Great value
Posted 12 Feb 2020 on HotelsClean, service was great, and restaurant within and convenient store next door.
Comment from Hotel Management
14 Feb 2020 by Ressa, Mr - Front Office Manager, Hotel Management
Dear Dale, Thank you for your time to write down your review during your stay at favehotel Gatot Subroto Jakarta. We look forward to have you back again soon in Jakarta ;)
by A verified traveler
Posted 17 Oct 2019
Hotel try to reduce plastic garbages.
I understand the efforts.
Comment from Hotel Management
21 Oct 2019 by Nyoman Iswara - General Manager, Hotel Management
Dear Guest, Thank you for your good comments and support our commitment to reduce plastic waste as our responsibility to the environment. We look forward to seeing you back in Jakarta;)
by A verified traveler
Good Location and Friendly Staff but...
Posted 6 Jan 2019 on HotelsGood value for money with respect to location and friendly staff. Also availability of a tasty meal (they have their own "café") were you can even get a beer was a good offering. However, the rooms are small and can do with an overhaul. They are clean though. I was there as it was close to a work appointment and needed to do some preparation however, the workspace in the room is minimal and made it hard to spread out comfortably. Certainly a good stop for tourists as the main drag into the CBD hot spots is a short 10 min walk away with many shopping centers around. As a business traveler I see a lot of hotels and from a business perspective, this one would be ranked as average.
Comment from Hotel Management
28 Feb 2019 by Nyoman Iswara, Hotel Management
Dear Michael, Thank you for your great review for favehotel Gatot Subroto Jakarta, look forward to have you back soon in Jakarta ;)
by A verified traveler from Bengaluru
Posted 10 Dec 2018
Good and Quiet place in Central Jakarta, close to lotte shopping mall
Comment from Hotel Management
8 Mar 2019 by Nyoman Iswara - General Manager, Hotel Management
Dear Traveler, Thank you for your kind review during your stay at favehotel Gatot Subroto Jakarta. We look forward to have you back again soon in Jakarta ;)
by A verified traveler from Malaysia
Posted 20 Nov 2018
good for business trip
Comment from Hotel Management
8 Mar 2019 by Nyoman Iswara - General Manager, Hotel Management
Dear Sharon, Thank you for your kind review during your stay at favehotel Gatot Subroto Jakarta. We look forward to have you back again soon in Jakarta ;)
by A verified traveler
Posted 18 Nov 2018
The hotel did not advise me that I had to put a deposit on the room if I wanted to charge for things like room service. I had to use cash; it wasn't a problem but guests need to be advised when they check in. Otherwise it was a very good place to stay.
by A verified traveler from Makassar
FAVE HOTEL IS NOT TO LONG FOR JATIBENING ESTATE
Posted 12 Nov 2018 on HotelsVERY GOOD
Comment from Hotel Management
1 Mar 2019 by Nyoman Iswara - General Manager, Hotel Management
Dear Prof Effendi, Thank you for your great 5 star review during your stay at favehotel Gatot Subroto Jakarta. Look forward to have you back again soon in Jakarta ;)
by A verified traveler
Disappointed!
Posted 18 Sep 2018 on HotelsBooked this one for a weekend trip as it has a solid rating on Hotels.com but bad experience. Lots of ants on the desk, getting worse the next morning. Plus, mosquitoes in the room, got at least 3 bites on my back! Cups look dirty, towels a bit smelly. Overall cleanliness is only 1 star. Will not return sorry.
Pros: cute room deco. Friendly staffs.
