Ratings based on 337 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2023 on Orbitz
Lunch is a big problem. The hotel does not offer lunch. The small business around the hotel may not be friendly if you can not speak Indonesian. If you work from hotel and rush to get lunch, then good luck.
Comment from Hotel Management
11 Dec 2023 by Eka, Hotel Management
Thank you for staying with us and thank you for taking the time to write and post your comments here about our hotel. It is true that our restaurant is only open for breakfast and dinner since most of our guests are away during lunch time. There are many options for lunch since so many restaurants nearby. Within 5 - 15 minutes walking distance, you can go to many restaurants and malls located near our hotel. You may also order food via many apps from your smartphone provided by Gojek, Grab and many others. They can deliver it to you with affordable price and fast.Happy and safe travels!
by A verified traveler from Singapore
Posted 28 Oct 2023
Renovated rooms; super clean & nice. Happy with the hotel.
Comment from Hotel Management
28 Oct 2023 by Eka, Hotel Management
Thank you very much for your kind compliments. Our location, service and the new renovated rooms are one of the many reasons why travelers choose to stay with us.Thank you and I hope to see you on your next visit!
by A verified traveler
Posted 26 Jun 2023
good
Comment from Hotel Management
27 Jun 2023 by Eka, Hotel Management
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will definitely share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.
by A verified traveler
Posted 18 Jun 2023 on Hotels
Walking distance to Lotte Shopping Avenue.
Comment from Hotel Management
19 Jun 2023 by Eka, Hotel Management
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will definitely share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.
by A verified traveler
Posted 14 Jun 2023
Clean.
Comment from Hotel Management
19 Jun 2023 by Eka, Hotel Management
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will definitely share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.
by A verified traveler
Posted 16 Mar 2023 on Hotels
Not very clean definitely 3star or less
Comment from Hotel Management
18 Mar 2023 by Eka, Hotel Management
Thank you for taking the time to share your observation and feedback – there are certainly rooms for improvement as we tirelessly strive for excellence. Please rest assured that we have reviewed your comments thoroughly with the head department, as we spare no effort in bringing our guests a delightful experience. Happy and safe travels!
by A verified traveler
Posted 10 Nov 2022
This property is very well located in proximity to vibrant shopping centres and offices but the road on which stands is very narrow with heavy traffic and not pedestrian friendly.
The lobby cafe seemed permanently closed and restaurant was not open when I went during the day time.
The staff is kind and helpful. They let me check in early which allowed me to get some test before my meeting.
Bed was comfortable. Fridge was a bit dirty and the room felt dusty. The bathroom has good fittings but needs more maintenance to feel clean. Wifi was very problematic.
The breakfast was average. The gym equipment was in bad shape. Pool water a but foggy and uninviting.
I got my deluxe room for a very good price but I wouldn’t go back due to the above reasons.
Comment from Hotel Management
10 Nov 2022 by Eka, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please rest assured that the team will look into details for improvement. We truly hope you will have better travel experiences in the future.
by A verified traveler
Alot of improvements needed
Posted 19 Oct 2022 on HotelsThe room flooring needs to upgraded cracking sounds as you walk on it. No loyalty to guest like me always staying b4 Pre-Covid times.
Comment from Hotel Management
19 Oct 2022 by Eka, Hotel Management
Thank you for taking the time to share your observation and feedback – there are certainly rooms for improvement as we tirelessly strive for excellence. Please rest assured that we have reviewed your comments thoroughly with the head department, as we spare no effort in bringing our guests a delightful experience. Your patronage and loyalty are greatly appreciated and I hope that you will be able to grant us another opportunity in hosting you.
by A verified traveler
Posted 3 Oct 2022
by A verified traveler
Stay
Posted 9 Dec 2021 on HotelsWas a great stay!!!
Comment from Hotel Management
10 Dec 2021 by Eka, Hotel Management
It is a pleasure to read your positive review of your stay with us at Ayaka Suites. I am thrilled to hear that you were impressed by your stay experience.
Glad that you enjoyed your stay and hope to see you again very soon.
