Ratings based on 91 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Dirty Bathrooms
Posted 5 Sep 2023 on HotelsIt was a terrible stay. There are dirty stains everywhere in the bathroom especially. Unacceptable.......
Comment from Hotel Management
11 Sep 2023 by Felix DN Yunarwanto, Hotel Management
Dear Mr Jeremy,Warm greetings from Aston Imperial Bekasi Hotel & Conference Center.First of all, we would like to thank you for entrusting your choice of accommodation to Aston Imperial Bekasi Hotel & Conference Center. We always aim to provide an exceptional experience for our guests. We are very sorry that we have not been able to achieve our goal. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room you occupied. This is beyond our standards. We have carried out an evaluation and also retrained our housekeeping staff to always pay attention to every detail of cleanliness in the room. Especially when checking by the HK Supervisor to be more thorough and detailed before we can sell the room to the next guest. We need to do this so that what happened to you does not happen again in the future.Once again we apologize for the inconvenience caused and also thank you for the very constructive criticism and reviews for us. We always look forward to welcoming you and your family back to Aston Imperial Bekasi with even better service and facilities of course.Regards.Felix YunarwantoFront Office Manager.
by A verified traveler
Posted 9 May 2023 on Hotels
by A verified traveler
Posted 1 Jun 2022
The hotel is old and in a serious need for renovation. AC is hot and will not go down below 24C. Internet is spotty and slow. Very disappointing.
Comment from Hotel Management
13 Jun 2022 by Felix DN Yunarwanto, Hotel Management
Dear Mr. Brian,
Greetings from Aston Imperial Bekasi Hotel & Conference Center....
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Regarding your review regarding air conditioner and WIFI connection, please allow us for sincere apologize. This is not our standard. For your information, we already closed that room to check and maintain the AC and WIFI connection, so the problem that you've felt will not happen again in the near future.
Once again, we do apologize for the inconvenience and we also thank you for the constructive review of our future progress. we look forward to seeing you again in the near future with better service.
Your Sincerely,
Felix DN Yunarwanto
Front Office Manager
by A verified traveler
quite nice but needs some improvements
Posted 25 Dec 2021 on Hotelsdescent hotel to stay, but the TV is so small and the quality is so bad
Comment from Hotel Management
29 Dec 2021 by FN, Hotel Management
Dear Guest,
Greeting from Aston Imperial Bekasi Hotel and Conference Center...
Your positive comments are really appreciated and thank you for taking time out to make them. You mention some need improvement especially for the TV. Surely we will discuss this to the management to replace into bigger TV set in our rooms. So, once again, thank you for your review regarding this.
Best Regards,
Felix DN Yunarwanto
Front Office Manager
by A verified traveler
Posted 18 Mar 2020 on Hotels
by A verified traveler
Posted 3 Feb 2020
The room is rather small, but the service is good. everyone is welcoming. walking distance to shopping area is a plus. McDonalds is just outside the door. too bad upon my stay the spa is closed.
by A verified traveler
Posted 10 Jan 2020 on Hotels
Great location for anyone wanting to stay in Bekasi. Safe walking distance to many malls. Friendly staff, and entire hotel is exceptionally clean. Pool area is nice to relax and all food service of top quality. A more comfortable stay than other hotels in area.
by A verified traveler
Not recommend
Posted 30 Dec 2019 on HotelsI found a cockroach in the bathroom ,
Dusty bedroom
by A verified traveler
Posted 23 Sep 2019 on Hotels
by A verified traveler
Posted 30 Jul 2019
I found two cockroaches in my room...
