Ratings based on 2 Verified Reviews
3.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2022 on Hotels
Comment from Hotel Management
22 Sep 2022 by Vardan Saxena, Hotel Management
Dear Valued Guest,Thank you for taking time to share your experience. We are always looking forward to read about our guests and their stays in our hotel. I sincerely regret your experience with us was not up to your expectation. I am indeed distressed for the inconvenience you faced here.However, I would like to request you to treat this as an isolated incident and not a reflection of our normal services .At The Theme Hotel, Jaipur it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward for welcoming you again, along with my team when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm RegardsVardan SaxenaGeneral Manager
by A verified traveler
Unwelcoming Behavior
Posted 3 Feb 2020 on HotelsI stayed for a night and at Check in counter, staff was not welcoming, looks like they don't want Guest to check in. Feels like they are just doing their job. No Smile, rude behavior but I as a guest disappointed.
Comment from Hotel Management
6 Feb 2020 by Ghanshyam, Hotel Management
Dear Guest,
Greetings from The Theme Hotel, Jaipur !!!
Thank you very much for your patronage and valuable feedback. Please accept my sincere apology for the inconvenience caused to you during your stay in our hotel. We will definitely train the staff. We trust that we may have the pleasure of welcoming you back to “The Theme Hotel Jaipur” in the future.
Warm Regards,
Ghanshyam
