Ratings based on 26 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2023
It’s a lovely palace but the bathroom toilet was not working properly. The first night we woke up to a pool of cold water. The hot water was minimal. You had to rush showering before the water went on the colder side. The bathroom was not well kept. We had requested a heater as the room was very cold. The area the hotel is in is dreadful.
by A verified traveler
reat time
Posted 16 Mar 2020 on HotelsHad a great stay at this beautiful palace. Staff were excellent and really helped us get our lost luggage back. The manager could not have helped more. It is also in a great location but some TIL Tula do not know where it is so just get another one.
Recommend Hussain as you driver. I was expecting a delivery but was out with him and he arranged to get it sent to where we were. He knows everything and everyone. Trust him.
by A verified traveler
Posted 30 Dec 2019
Poor experience since this property is very old, do not go with very high expectations. Basic room, with very inferior amenities. Do not provide bottle water as complementary as other hotels do. Room charges are very high as per the condition of hotel. They also do not have room service available.
Talking about the near by area, so this hotel is situated in Bissau village. All roads stays jam packed near this hotel. You won't feel comfortable going out in night even in cab because of the village area.
In hotel restaurant - food tastes good but might be possible you will be eating alone because there were only few foreigner guests in the hotel even in peek season time. They charge more than double the price of Water bottle inside hotel.
Comment from Hotel Management
1 Jan 2020 by Sandy, Hotel Management
Yes it is a old building therefore the heritage hotel tag. When you are staying in a basic room you pay basic price which is 27 USD. If you did stay in the palace wing you do get complimentaries. Dining was at the rooftop which was completely full with 98% foreign guests which included Ambassadors of France and Austria.You didnt even visit the Royal galleries and museum. Very unfair criticism and totally unjustified.
by A verified traveler
Eerie place
Posted 1 Nov 2019 on HotelsThis old palace is restaured and looks good, but it feels so eerie. There weren't a lot of guests, staff looked amateur and the location is a mixed blessing - actually close to the old Town but the streets around it are trashy (literally speaking - trash on the road where pigs and stray dogs go to find something to eat - I would recommend taking an Ola ride instead of walking). Compared to all the other places I booked for the same price, it delivered a low value.
Comment from Hotel Management
6 Nov 2019 by George, Hotel Management
Very sorry you felt the way you did. Will endeavour to try harder.
by A verified traveler
Ramshackle real India.
Posted 7 Oct 2019 on HotelsThe palace is an old gem, very rustic and ramshackle. Unfortunately some elements of the room dont work as expected. Our TV didnt work, the floor was dirty and some of the room fittings were a little old and ready to be upgraded. However, the dining and common areas are fantastic with a nice pool. The location is close to one of the city gates which is great and we found a fantastic sweet shop and mughal restaurant. You have to remember where you are when walking the streets as you get a view of real India, rubbish on the streets and bustling life going on around you - some might find it too real. However with an open mind and adventure it is a slice of amazing India.
Comment from Hotel Management
9 Oct 2019 by Juno, Hotel Management
Sorry but we asked you for your key everday and were told that nothing needed to be changed and everythings okay. We generally fo not ho into tooms as per policy unless guests hand over the keys. We however have noted your comments and shall do the needful right away . Tnks n regds. Team Bissau.
by A verified traveler
Heritage-type hotel
Posted 5 Mar 2019 on HotelsGood historic hotel in a restored heritage mansion. Good food. The area around is a bit busy and not touristy.
Comment from Hotel Management
8 Apr 2019 by Sandeep, Hotel Management
Thanks for staying with us. We appreciate your feedback!
Recommended
for Everyoneby A verified traveler
Posted 20 Feb 2017
There's a lovely old majesty about it. Romantic in a way that the Holiday Inn will never manage.
Comment from Hotel Management
10 May 2017 by Sandy, Hotel Management
Thank you for you feedback and hope to see you soon.
Regards,
Sandeep Sharma
Manager
by A verified traveler
Posted 26 Dec 2016 on Hotels
by Isla from Australia
Don't be fooled by photos
Posted 13 Apr 2016 on HotelsOur first room had NO running water - First Management sent someone to fix it. He left saying it was now working. I stepped into the shower to be covered by a stream of dark brown water and then no water at all. The management then offered us the use of another bathroom which was along an external walkway from our room. When we declined this offer we were given another room which was fine except it opened onto the reception area with seats right outside our door. People sat there drinking and making a considerable noise until 1.00am and at 5.00am another large group were up preparing for departure - so we had very little sleep.After all this we were still charged for a superior room.
by A verified traveler
AC not what you think.
Posted 6 Apr 2016 on HotelsThe room was very uncomfortable at night in April, as we only a wall unit for AC. If you don't mind the heat, then you'll find it interesting and worth it for one night.
