Ratings based on 87 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Management, Hotel Management
Muchas gracias Mervin!
by A verified traveler
Posted 28 Jan 2024
Nice family place with excellent included breakfast options
Comment from Hotel Management
31 Jan 2024 by Management, Hotel Management
Thank you Lalit, it was a pleasure to host you!
by A verified traveler
Posted 18 Jan 2024
Guy Franklin who organizes tours is awesome and the front desk staff is great!
Comment from Hotel Management
31 Jan 2024 by Management, Hotel Management
Thank you Damian, we are looking forward to your next arrival!
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
31 Jan 2024 by Management, Hotel Management
Thank you Brian!
by A verified traveler
Posted 12 Sep 2023
The staff was very friendly and accommodating. Franklin was awesome and on time for excursions! We are going to book again!
Comment from Hotel Management
21 Sep 2023 by Management, Hotel Management
Thank you Shaun, we are looking forward to welcome you back!
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
11 Aug 2023 by Management, Hotel Management
Raunak your feedback does not represent neither the service quality nor the accommodation. You decided not to stay at the Hotel since we do not admit unregistered guests.
by A verified traveler
Posted 10 Jul 2023 on Hotels
Comment from Hotel Management
17 Jul 2023 by Management, Hotel Management
Muchas gracias Tania!
by A verified traveler
Posted 17 May 2023
This property was in top floor with AC either not working or poorly working to provide cooling air in summer. There was no practical way to live in this aprtment with that size of AC units. Even the workers over there were sweating in the room and mentioned that they asked owner to install bigger size unit but havent heard back. I had to change it immediately to another property. Expedia provided good service with making sure I get my refund.
by A verified traveler
Posted 11 Apr 2023 on CheapTickets
The six bedroom penthouse suppose to be the best of the best at this location. I was a bit disappointed to say the least. The couch and loveseat is very outdated and in bad condition with horrible repairs. I didnt sit on either. We had some rain and water began to come thru the ceiling and three of the sliding doors. Looks as if previous coverup repairs were done. Breakfast was not bad. A few different options were available. Pool area is on the smaller side and gets crowded quickly so get down early to get a spot if you deserve to layout. Security does a great job preventing any outside guests from entering the location. Dont think I would return to this location on my return to Jaco unless penthouse upgrades and maintenance issues are handled.
by A verified traveler
Disappointed!!!
Posted 21 Mar 2023 on HotelsThe unit is a very nice unit, there are many issues with it though. The couches are old leather and ripped in numerous places. The master bedroom, the ceiling fan does not work, the Jacuzzi on the master bathroom water will not run properly to fill up the tub. We rented unit because of that and could not enjoy a jacuzzi!!!! They have an industrial size fan in the living room, when you turn it on you can not hear each other speak because of the noise. Only a few parking spaces up front, if full you need to go across road to parking lot to park. It’s covered with small rocks, when we got our luggage néed to pull them thru the rocks, many issues!!!
