Ratings based on 555 Verified Reviews
3.1 Room cleanliness
3.1 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Crestview
Posted 12 Jun 2024
Cheap? Yes. Worth it? No.
Comment from Hotel Management
13 Jun 2024 by Michelle, Hotel Management
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide the best service possible and would appreciate any specific details you can share. Your input is valuable to us, and we hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 26 May 2024
This place is terrible. My reservation was for a non-smoking room, but I got a room that has years of smoke in it- I should have said something, but was tired and didn’t want to have to wait another 30 minutes to check in. The wait to check in took awhile because they had to check the room and do “arrival photos” where they take pics of the room before you check in. Trust me, this room wasn’t “arrival photo” worthy. The staff was ok, they put a newer TV in the room.
The smoke smell was really bad. I have to wash all the clothes I had with me twice.
The towels appeared to be dirty and had hair through them, I used my dirty beach towel instead. I had a two night stay, but didn’t sleep there the 2nd night. For a few more dollars go somewhere else. The price was right on this one, but I do not recommend reserving a room here. I wish I would have read the other comments first before booking, but…. Lesson learned.
I did respond to Stayable directly to relay these issues, but the comments were the same as the comments on the other posts. That my feedback is important and that they will use it to improve, but I doubt it. Seriously, pay a few more bucks and go somewhere else
Comment from Hotel Management
28 May 2024 by Jane B., Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay with us.We are very sorry to hear about the issues with the smoke smell in your room and the condition of the towels. This is certainly not the standard we strive to maintain, and we will address these concerns with our housekeeping team immediately to ensure they are resolved.Regarding the check-in process and "arrival photos," we understand your frustration and are working to streamline this procedure to minimize wait times for our guests. We apologize for any inconvenience this caused you.We appreciate your acknowledgment of our staff's effort to improve your stay by providing a newer TV, even though it did not make up for the other shortcomings. Your feedback is indeed important to us, and we are committed to using it to improve our services and guest experience.Thank you again for your feedback, and we hope you might consider giving us another chance in the future.
by A verified traveler
Posted 24 May 2024
check in took about 20 minutes due to new employee working by herself and every so often a lady would come in and help and then leave. Internet ad listed a breakfast and the clerk said there was no breakfast. In room the hair dryer was taken off wall and there were not enough towels and rags and desk said we would have to pay for more towels. Floor was very dirty with dog hair
Comment from Hotel Management
25 May 2024 by Michelle, Hotel Management
Thank you for your feedback, Michael. We sincerely apologize for the issues you experienced during your stay. We regret the delay at check-in and any inconvenience caused by our new employee working alone. We're also sorry for the confusion regarding breakfast and the state of your room. We strive to provide a comfortable and welcoming environment for all our guests, and we appreciate your patience and understanding as we work to improve our services. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.
by A verified traveler
Posted 12 May 2024
Property was disgusting! got there an hour after check in and my room was dirty. They allowed me to pay everything and check in before even letting me know that my room wasn’t ready. Connie the manager i assume made it seem like it was my problem that her staff didn’t come in as they were supposed to. I was informed I should just cancel and try to get a refund by one of her front desk staff so that should definitely tell you about the property. I wouldn’t let my dog sleep here if I had one.
Comment from Hotel Management
12 May 2024 by Jr, Hotel Management
We're deeply sorry for the unpleasant experience, and we genuinely value all your feedback. As ensuring the safety of our guests and delivering better service is our utmost priority, we diligently investigate the concerns raised. Thank you for choosing to stay with us.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by Michelle, Hotel Management
Thank you for the perfect rating! We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you again soon for another excellent experience!
by A verified traveler
Posted 10 May 2024
7 days later still haven’t got my deposit or an explanation about it
Comment from Hotel Management
10 May 2024 by Michelle, Hotel Management
Thank you for reaching out and bringing this to our attention. We apologize for any inconvenience caused by the delay in processing your deposit refund. Could you kindly provide us with your booking details via private message? This will allow us to promptly update you on the status of your refund and address any concerns you may have. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to rectify this situation.
by A verified traveler
Posted 9 May 2024
No one available at desk until 4 pm. Rooms had roaches. People smoking pot everywhere
Comment from Hotel Management
10 May 2024 by Michelle, Hotel Management
We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay with us. Your feedback is extremely important, and we are deeply concerned to hear about the issues you encountered. Our team is working diligently to implement measures to ensure a clean and pleasant environment for all our guests. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 5 May 2024
Took an hour to get checked in. The shower/bath didn’t work, the floor was dirty dirty to the point where my children’s feet turned black and just overall was not comfortable. I had stayed in this exact hotel when it was a Quality Inn and it was so much better then. I’m not sure what happened.
Comment from Hotel Management
5 May 2024 by Jr, Hotel Management
We sincerely apologize for any inconvenience caused and greatly value your feedback. Ensuring our guests' safety and providing exceptional service are our top priorities, so your input is invaluable to us. Rest assured, we will investigate this matter thoroughly and strive to make necessary improvements going forward. Thank you for choosing to stay with us.
by A verified traveler
Posted 30 Apr 2024
Problems dirty in and out of the room doors don't lock keys never work computer doesn't work washer and dryer 2 of 4 broken tv in and out a lot of outs
Comment from Hotel Management
4 May 2024 by Mitch, Hotel Management
We sincerely apologize for the issues you experienced during your stay. Your feedback is essential for us to address these concerns and improve our services. Please know that we are taking immediate steps to rectify the issues with cleanliness and amenities to ensure a more pleasant experience for all our guests. Thank you for choosing to stay with us.
by A verified traveler
Posted 22 Apr 2024
I booked a smoking room, so when I checked in I wasn’t informed I would be put in non-smoking
Comment from Hotel Management
23 Apr 2024 by Jane B., Hotel Management
We apologize for the oversight regarding your room preference. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this to our attention and for staying with us.
