Ratings based on 986 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.3 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The beds were really dirty had pee, blood stains, and black mold. There was blood on our wall. The pool wasnt even open and looked really nasty like they dont maintain it. Our door didnt shut all the way so you could just push it open. We only got 2 towels and we tryed exchange them amd not only is it $10 for them to wash 2 towels and bring them back to you we brought them our towels and never got them back!!! So we just went and bought 2 towels for $10! And when we tryed to go down and talk to the staff in the morning about our towels the doors were all locked and everyone was sleeping!!! Our bathroom tub was nasty and the elevators were broken and there were rooms you could tell have been kicked in bc there dead bolts and stuff on them and door handles layimg everywhere. Oh and the best part the blanket that was on my bed had white stains on it amd i covered up with it😭😭😭!!!
Comment from Hotel Management
28 May 2024 by Jane B., Hotel Management
We are deeply sorry to hear about your recent experience and sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is crucial to us, and we are taking immediate steps to address these serious issues.We apologize for the state of cleanliness and maintenance in your room. The presence of stains and mold on the beds, as well as the overall cleanliness, is not acceptable. Our housekeeping and maintenance teams have been notified, and we are implementing stricter quality control measures to ensure such situations do not occur in the future.The condition of the pool and the malfunctioning door are also concerns that we are addressing urgently. We understand how important these amenities are to our guests and regret that they did not meet your expectations.Regarding the towel exchange policy and the lack of staff availability, we are reviewing our procedures to improve service and communication.Your experience is not reflective of our usual standards, and we are committed to making the necessary improvements. We appreciate you bringing these issues to our attention and hope you will consider giving us another opportunity in the future to provide a better experience.
by A verified traveler
Posted 26 May 2024
Pool was closed. Room was Smokey. Office was closed when I went to check out. Air conditioner was not cold.
Comment from Hotel Management
28 May 2024 by Jane B., Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We regret that the pool was closed during your visit. This is not the experience we aim to provide, and we will work to ensure our amenities are consistently available to our guests.We're also sorry to hear about the smoky smell in your room and the air conditioner not functioning properly. Your comments have been shared with our housekeeping and maintenance teams to address these issues promptly.Regarding the office being closed during your check-out, we apologize for any inconvenience this caused. We are reviewing our staffing and operational procedures to ensure our front desk is accessible to guests at all times.Your feedback is valuable to us as we strive to improve our services. We hope you might consider giving us another chance in the future to provide you with a better experience.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Michelle, Hotel Management
Hi German, Could you please share more details about what aspects of your stay did not meet your expectations? Your insights are incredibly valuable to us, and we are committed to making any necessary improvements. If there is anything we can do to enhance your current stay or assist you further, please let us know. Your comfort and satisfaction are our top priorities. Thank you once again for your feedback and we hope to hear from you.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by Jane B., Hotel Management
Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. We appreciate your stay and hope to provide a better experience in the future.
by A verified traveler
Posted 9 May 2024
It is what it is not very convenient and hard to get help
Comment from Hotel Management
9 May 2024 by Jane B., Hotel Management
We understand your frustration and apologize for any inconvenience you experienced. Please note that we can only accommodate check-ins between 9:00 AM and 2:30 AM. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention and for choosing to stay with us.
by A verified traveler
Posted 6 May 2024
Need to have someone at the front desk at all times
Comment from Hotel Management
7 May 2024 by Jane B., Hotel Management
We apologize for any inconvenience caused by the absence of our front desk staff during your visit. Our front desk is available at 9:00 AM - 2:30 AM. We'll certainly take your feedback into consideration as we strive to enhance our service. Thank you for bringing this to our attention and for staying with us.
by A verified traveler
Posted 5 May 2024
Had the misfortune of booking this place. Dirty, outlets don't work, windows broken. More like slum Lord apartments than a hotel
Comment from Hotel Management
5 May 2024 by Jr, Hotel Management
We sincerely apologize for any inconvenience caused and greatly value your feedback. Ensuring our guests' safety and providing exceptional service are our top priorities, so your input is invaluable to us. Rest assured, we will investigate this matter thoroughly and strive to make necessary improvements going forward. Thank you for choosing to stay with us.
by A verified traveler
Posted 4 May 2024
I was waiting for the staff almost 2hrs no one show up to do my check in, I have to go to another hotel with my work colleagues. Worst service ever, trying to get my money back!
Comment from Hotel Management
5 May 2024 by Mitch, Hotel Management
We extend our sincerest apologies for the extensive wait you experienced. Your time is valuable, and it's disheartening to hear that we fell short of providing prompt service. Please know that we are thoroughly reviewing our check-in procedures to prevent such delays in the future. We deeply appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience. Thank you
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Jane B., Hotel Management
We appreciate your feedback on your recent stay. We apologize for any shortcomings you experienced during your time with us. Your comments are valuable, and we will use them to improve our services and ensure a better experience for our guests in the future. Thank you for staying with us.
by A verified traveler
Posted 29 Apr 2024
Too Old furniture
Comment from Hotel Management
30 Apr 2024 by Jane B., Hotel Management
We apologize if the furniture did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations. We appreciate your input and hope to have the opportunity to better serve you in the future.
