Ratings based on 131 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Property was clean and workers/Staff were friendly and Registration staff was great enjoyed my stay at the property
by A verified traveler
Posted 5 May 2024
Room was very clean. Front desk was very pleasant and accomidating. Pool was onthe small size and only 2 lounge chairs.
Comment from Hotel Management
6 May 2024 by Susan , Hotel Management
Dear Mary Chris, Thank you for staying with us! We are thrilled to hear that you had a great stay! We are sorry our pool is small as we are a Downtown property. We hope to see you again next time you are in the area! Sincerely, Susan HagenGeneral Manager
by A verified traveler from Cypress
Posted 23 Apr 2024
Dirty room and bathroom. Other people's hair not cleaned from previous stay. Low water pressure and hot water wasnt very hot. Good location if you need to be nearby the hospital on other side of the bridge.
Comment from Hotel Management
23 Apr 2024 by Susan , Hotel Management
Dear Scott, Thank you for taking the time to let us know about your experience while staying with us. Your experience with our room cleanliness and water pressure is below our standard and we are sorry you had to experience this. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Susan HagenGeneral Manager Residence Inn Jacksonville Downtown
by A verified traveler
Posted 19 Apr 2024
Front desk staff was very courteous. Nice to have free parking near downtown.
Comment from Hotel Management
22 Apr 2024 by Susan , Hotel Management
Dear Sean, Thank you for staying with us! We are thrilled to hear that you had a great stay and enjoyed our complimentary parking! Thank you for the kind words regarding our Front Desk Staff! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager
by A verified traveler
Posted 12 Apr 2024
Very friendly staff and clean room. Stayed here prior to having a medical procedure the next morning and this was very convenient to facilities nearby
Comment from Hotel Management
15 Apr 2024 by Susan , Hotel Management
Dear Mark, Thank you for staying with us! We are thrilled to hear that you had a nice comfortable stay prior to your medical appointment! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager
by A verified traveler
Posted 8 Apr 2024
Nice facility. Would absolutely return.
Comment from Hotel Management
8 Apr 2024 by Susan , Hotel Management
Dear Jean, Thank you for staying with us! We are thrilled to hear that you had a great stay and enjoyed our hotel! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager
by A verified traveler from Wanchese
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Susan, Hotel Management
Dear Jennifer, Thank you for staying with us! We are glad to hear that you had a nice stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager
by A verified traveler from Port Wentworth
Posted 7 Apr 2024
This was my family's first time visiting Jacksonville and I had such a wonderful time!
Comment from Hotel Management
8 Apr 2024 by Susan , Hotel Management
Dear Amber, Thank you for staying with us! We are thrilled to hear that you had a wonderful time on your first trip to Jacksonville! We hope to see you again should your travels bring you back to Jacksonville! Sincerely, Susan HagenGeneral Manager
by A verified traveler
Posted 3 Apr 2024
Great time
Comment from Hotel Management
4 Apr 2024 by Susan , Hotel Management
Dear Kyle, Thank you for staying with us! We are thrilled to hear that you had a great time! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Susan , Hotel Management
Dear Nasia, Thank you for staying with us! We are thrilled to hear that you had an excellent stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager
