Ratings based on 663 Verified Reviews
2.1 Room cleanliness
2.8 Service & staff
2.3 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Showed up around 8 that night to check in and probably interrupted a “dealing” happening in front of the building. Area seemed unsafe, lots of people loitering in the parking lot and around the hotel area with hardly any cars in it so I’m assuming they wasn’t staying there, but I could be wrong. Do research before booking, I can’t get my money back, but I don’t recommend this red roof inn location
Comment from Hotel Management
6 May 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Peyton,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 27 Apr 2024
The room was horrible for the price. Top of AC was broken and missing the vents to direct airflow. There was stains all over the walls. The white sheets and pillow cases were dirty with black marks all over them. Only good part of this visit was the gentleman at the front desk. He was very nice during check in.
Comment from Hotel Management
29 Apr 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Mike,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE - CRUISE PORT. It's good to read that our nice staff at check-in met your expectations. However, I was disappointed to read that the issue with the AC, the condition of the walls and the other concerns were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler from Blakely
Posted 22 Mar 2024
Dirty, filthy. Bloodstained sheets
Comment from Hotel Management
23 Mar 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Brittany,Thank you for taking the time to tell us about your stay at the RED ROOF INN JACKSONVILLE - CRUISE PORT. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness and the stained sheets is truly regrettable. We are very sorry for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Mar 2024
To much prostitution and drug activity. The condition of the hotel was awful. The room was not all that clean. Just not a safe place to stay.
Comment from Hotel Management
19 Mar 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Wilfred,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler from indianpolis
Posted 9 Mar 2024
Trust me in this case the reviews are absolutely correct! This place should be shut down immediately! Its nasty they have stains everywhere on the beds! It smells bad! Upon my arrival people were standing around the building drinking and smoking! In the morning kids were running up and down the stairs making so much noise! My whole experience in Jacksonville was horrible! Not a place I will be visiting anytime soon!
Comment from Hotel Management
11 Mar 2024 by Red Roof Management, Hotel Management
Hey Shawnda,It's a disappointment to see your poor scoring reflecting a poor experience with us at the RED ROOF INN JACKSONVILLE - CRUISE PORT. You expressed your displeasure with the stains bed, the unpleasant smell and the noise disturbance. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Upgrade
Posted 5 Mar 2024 on HotelsThere was a little problem.Carla(manger)took care of quickly with no questions.Comfortable room.If owner of property would invest in much needed upgrades,it would really be great.
Comment from Hotel Management
6 Mar 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Sharon,Thank you for participating in our guest survey after your experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT. You mentioned that your room was comfortable, and your issue was quickly fixed without hesitation. We appreciate your insights regarding the needed upgrades. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your comments. We hope to host you again soon.Sincerely, Red Roof Management
by A verified traveler
Posted 29 Feb 2024
Very dirty, sheets were dirty.
Comment from Hotel Management
29 Feb 2024 by Carla RediResponse Specialist, Hotel Management
Dear Girard,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Cruise Port. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay due to the lack of cleanliness and the uncleanliness of the sheets. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Filthy and rather scary
Posted 18 Feb 2024 on HotelsFront desk was extremely friendly. That was the only up side to this property. Flooring on staira was coming up, stairs were extremely dirty. Room was filthy. Obcenities and male anatomy had veen drawn on the lamp shade. Cigarette burns in the sheets. Toilet was not secured to the floor and rocked whwn sat in. The electric outlet was hanging out of the wall. There wasnt actually a blanket on the bed. There was a regular flat sheet and then another flat sheet with floral print to make it look good. Outside looked okay, don't be fooled!
Comment from Hotel Management
19 Feb 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Chelsea,I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville - Cruise Port. I was thrilled to see you were pleased with our extremely friendly staff and the nice sheets. However, I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the room, the hanging electric outlets and the other concerns you highlighted. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Jan 2024
This is by far the worst red roof Inn I've ever stayed in
Comment from Hotel Management
19 Jan 2024 by Sashauna RediResponse Specialist, Hotel Management
Thank you for leaving your honest feedback about your recent stay at our Red Roof Inn Jacksonville - Cruise Port location. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Very poor, did not feel safe.
Posted 13 Jan 2024 on HotelsComment from Hotel Management
14 Jan 2024 by Linton RediResponse Specialist , Hotel Management
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE - CRUISE PORT and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management
