Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
My husband and I arrived late in the evening and check in was a breeze thanks to clerk. She (Holly) gave outstanding customer service. The bed slept phenomenal. The shower and toiletries were awesome for someone that has eczema and sensitive skin. The Lake is beautiful and outdoor sitting area is soothing.
Comment from Hotel Management
15 Jun 2024 by Indigo, Hotel Management
Hi Christopher, we are thrilled to hear about your exceptional stay with us. Your appreciation for Holly's outstanding service, the comfortable bed, and the suitable amenities for your needs means a lot to us. We value your feedback and eagerly anticipate your future visits.Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 14 Jun 2024
Location was great, atmosphere was nice & enjoyable! Little gem tucked away! Definitely stay here again!
Comment from Hotel Management
15 Jun 2024 by Indigo, Hotel Management
Hello Nicole, we truly appreciate your positive review about our location and atmosphere. Your feedback is invaluable to us, and we are delighted to hear that you had an enjoyable experience. We look forward to the opportunity to host you again in the future!Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 13 Jun 2024
This property is stellar, a quiet and well kept gem in a lovely neighborhood with tons of nearby options for dining. The staff was friendly, welcoming and very knowledgeable - Elena and Lashun stand out as wonderful representatives of their brand! (Do yourself a favor and add breakfast to the reservation - totally worth it and they serve huge portions!) The room was spacious, modern, beautifully appointed and comfortable. I could actually write this entire review about the shower itself, because the water temperature and pressure was top tier! The lake is lovely and walkable with all types of water fowl and turtles dotting the banks. Parking is highly available and free and convenient. A great property and I would definitely recommend and return to visit!
Comment from Hotel Management
15 Jun 2024 by Indigo, Hotel Management
Hi Patrice, we are delighted to hear about your wonderful experience at our property. Your detailed feedback about the environment, friendly staff, spacious room, excellent shower, and beautiful surroundings is truly appreciated. We acknowledge your comment about dining options and will work to improve in that aspect. Your recommendation means a lot to us, and we can't wait to welcome you back in the future!Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 12 Jun 2024
Great stay Definitely would book again. Lovely area
Comment from Hotel Management
13 Jun 2024 by Indigo, Hotel Management
Hello Tyrone, we are delighted to hear about your wonderful stay and your plan to book with us again. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future!Best Regards,Javier GilGeneral Manager
by A verified traveler from Leeds
Posted 6 Jun 2024
Fantastic staff & very comfortable. No kitchen team so no dining options was the only challenge.
Comment from Hotel Management
6 Jun 2024 by Indigo, Hotel Management
Hi Simon, thank you for your feedback. We are delighted to hear that you found our staff fantastic and the stay very comfortable. We apologise for the inconvenience caused by the absence of dining options due to the lack of a kitchen team.Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 6 Jun 2024
Clean and located in proximity to good dining options.
Pool is too small
Comment from Hotel Management
6 Jun 2024 by Indigo, Hotel Management
Hi Marsha, we appreciate your feedback on the cleanliness of our location and its proximity to good dining options. Your observation about the pool size is duly noted. Your valuable insights help us enhance our services.Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Indigo, Hotel Management
Hi Jeremy, thank you for your 5-star rating! We appreciate your feedback, although there is no review text provided. Rest assured, we are committed to delivering exceptional service. We look forward to your next visit.Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 1 Jun 2024
We went to a concert and the location was great. Took about 20 minutes to get to the stadium.
Comment from Hotel Management
6 Jun 2024 by Indigo, Hotel Management
Hi Heather, thank you for sharing your concert experience. We're delighted to hear that you enjoyed the great location, just a short 20-minute journey from the stadium. Your positive feedback is much appreciated!Best Regards,Javier GilGeneral Manager
by A verified traveler
Posted 31 May 2024
We always stay here while visiting Jacksonville, since it first opened. Great place to stay!
Comment from Hotel Management
6 Jun 2024 by Indigo, Hotel Management
Hi Chuck, we are grateful for your continued support and loyalty since the opening of our Jacksonville location. It's wonderful to hear that you find our place a great choice for your visits. Your feedback is truly valued!Best Regards,Javier GilGeneral Manager
by A verified traveler from brick
Posted 27 May 2024
We enjoyed our stay .the property was clean.room was clean. Could use new towels.also a micowave would be good in the room. Better lighting around mirror in bathroom. The employees were very friendly and tried to help as much as they could.it seemed they were short staffed.
We had payed extra for breakfast everyday the restaurant ended up being closed due to unforseen circumstances.
We spoke to someone at the desk.we were assured we would be reimbursed for the two days we didn't have breakfast. We prepaided for our stay so I will have to wait and see.
Comment from Hotel Management
28 May 2024 by Indigo, Hotel Management
Hi Cheryl, we appreciate your feedback and are addressing your concerns. We're working on reimbursing you for the missed breakfast. Compliments to the staff. We hope to welcome you back.Best regards,Javier GilGeneral Manager
