Ratings based on 559 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Front desk help was good at times but not helpful at other times depending who was working. When I asked about a place for breakfast the desk person never looked up from what she was doing and recommended Panera. I could have done that myself but I was looking for a more local place. We found something on our own.
Comment from Hotel Management
6 Jun 2024 by Homewood Suites Jacksonville Downtown, Hotel Management
We appreciate you taking the time to provide us with your feedback Jill! While we're pleased to hear that you found our front desk assistance satisfactory at times, we apologize for any inconsistency you experienced during your interactions with our team. Your comments have been shared with our team to ensure that we maintain a high standard of service. We're sorry that the breakfast recommendation did not meet your expectations, and we understand your desire for a more local dining experience. Your feedback is invaluable to us, and we will strive to offer more personalized suggestions in the future. We're glad you were able to find a suitable breakfast option nearby, and we hope to have the opportunity to welcome you back for an improved experience in the future!
by A verified traveler
Posted 29 May 2024
Perfect
Comment from Hotel Management
6 Jun 2024 by Homewood Suites Jacksonville Downtown, Hotel Management
We are delighted to hear that you had a perfect stay with us! Thank you for taking the time to share your positive experience. We strive to provide exceptional service and comfort to all our guests, and it's wonderful to know that we met your expectations. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 13 May 2024
Where to begin?
1.The pillows were HORRIBLE.
2.Our room was never cleaned so we had to go to the front desk and get our own fresh towels and was told it was our fault for not asking to have our room cleaned! Seriously???
3.The a/c unit barely worked.
4.Then to top it off, they hit us with a “$20/day Self Parking” charge that I found on my final bill that was emailed to me. Apparently it was a “misc charge” that they take from your deposit now.
Do yourself a favor and stay away from this place!
Comment from Hotel Management
13 May 2024 by Lillie, Hotel Management
We do apologize for any of the troubles you had during your stay. However, all Hilton Hotels are now housekeeping by request due to the pandemic. If you had needed anything all you had to do was call the front desk and we would have sent it up to you. As for the parking Expedia tells you when you book that there is a self-parking charge. We are under renovation right now, so a lot of things are being fixed.
by A verified traveler from Tavares
Posted 5 May 2024
This is an older Hilton. Unfortunately we were there when they were performing maintenance on the pool, so we weren’t able to enjoy it. The bed pillows were a joke. I wouldn’t even call them pillows. I could literally squeeze the middle of the pillow and make a closed fist. Definitely not Hilton quality. No one told me what the parking fee was until I received the receipt for it. Would stay there again, just need need to bring my own pillow.
Comment from Hotel Management
9 May 2024 by Jeff, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Posted 4 May 2024
I wish hotels would tell you when the property is being refurbished. Our room was terrible and location offers no shuttle or taxi access. We were stranded at Everbank arena and couldn’t get back. We called hotel for help and no one was able to help us. Finally found a cab with 2 other people and they allowed us to share. No help from Homewood Suites.
Comment from Hotel Management
6 May 2024 by Lillie, Hotel Management
We apologize for any inconvenience our renovations had on your stay however on our hilton.com website it says we are under renovations at this time and with you booking third party we do not control what they share about this hotel. As for the other issue you had we as a hotel have never offered taxis or shuttles to and from events if there were it was something provided by Jacksonville transportation Services, we did have flyers and personal driver's cards that were sitting on the counter. But again, we apologize for your trouble and hope to see you soon.
by A verified traveler
Posted 17 Apr 2024
Nothing room was horrible and nasty bedding was stained and dirty shower was nasty
Comment from Hotel Management
17 Apr 2024 by Lillie, Hotel Management
We do apologize for the issues you have stated that you had during your stay. We are under renovations right now and they plan to be done in about 7 months. Hopefully, next time you stay with us, you stop by the desk if you are not satisfied with the room, we would have tried to fix it. We look forward to your next visit.
by A verified traveler
Posted 14 Apr 2024
I enjoyed my stay at the hotel. The location was great, the staff was friendly and helpful, and the room was clean and spacious. The coffee was good, but the breakfast provided by most hotels wasn't to my liking.
Comment from Hotel Management
15 Apr 2024 by Jeff, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 6 Apr 2024
Just ok
Comment from Hotel Management
15 Apr 2024 by Jeff, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Posted 5 Apr 2024
Beth is an excellent staff member
Comment from Hotel Management
15 Apr 2024 by Jeff, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 9 Mar 2024
Love location
Comment from Hotel Management
13 Mar 2024 by Jeff, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
