Ratings based on 710 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
The only thing I found wrong here in my room 103 was the bad smell of chemicals and dirty ,sticky floor in some areas specially around the beds.Even you could some shoeprints of previous clients.
Comment from Hotel Management
15 Apr 2024 by Hotel Management , Hotel Management
Dear Victor, Thank you for staying with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we sincerely apologize for any inconvenience you may have faced during your stay. Your feedback is essential to us, and we appreciate you bringing them to our attention. This will greatly help us improve our services and ensure future guests have a smooth and comfortable stay. We value your patronage and look forward to welcoming you back shortly. Sincerely,Hotel Management
by A verified traveler
Posted 3 Apr 2024
Don’t go to this hotel, front desk staff was rude the black girl was not polite and not knowledgeable about the billing process to extend my stay. The black man at front desk was even more rude. Not to mention hotel hall way dark and scary.
Comment from Hotel Management
3 Apr 2024 by Hotel Management, Hotel Management
Dear Suresh, Thank you for sharing your feedback. We are sorry for the disappointing experience you had during your stay. Our standard is providing courteous and knowledgeable service, and we apologize for falling short. Your feedback regarding our staff's conduct and the ambiance of the hallway is concerning, and we will address it promptly with the appropriate individual enhancement. We hope to make it right in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 27 Mar 2024
Great hotel.
Comment from Hotel Management
3 Apr 2024 by Hotel Management, Hotel Management
Dear Walter, Thank you for sharing your positive feedback. We're thrilled you had a great experience at Extended Stay America! Providing exceptional service and accommodations is our priority. Your satisfaction means everything to us, and we're delighted you enjoyed your stay. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler from North Chicago
Posted 25 Mar 2024
by A verified traveler
Posted 16 Mar 2024
Horrible conditions. Need refund
Comment from Hotel Management
18 Mar 2024 by Hotel Management, Hotel Management
Dear Thomas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 15 Mar 2024
Booked this property because I knew that I would be arriving in the middle of the night and needed a room for a few hours. Claimed to have a 24/7 front desk, but was charged $15 for a late arrival. Called ahead to confirm late arrival and when I arrived at 2am, was told they couldn’t give me a room. Stole my money and told me tough sh*t when I complained that I had no where to go. Booked at another hotel for full price since I had no options.
Comment from Hotel Management
20 Mar 2024 by Hotel Management, Hotel Management
Dear Clark, Thank you for choosing our hotel and sharing your experience. We apologize for the inconvenience you encountered upon arrival. Please know this is not representative of our usual service standards, and we will address this internally to prevent future occurrences. We are wholly committed to regaining your trust in our hotel and hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler from Wareham
Posted 13 Mar 2024
It was really disgusting. We were only planning on being there for a couple hours as we had an early morning flight, so we toughed it out but not a place for people traveling.
Comment from Hotel Management
14 Mar 2024 by Hotel Management , Hotel Management
Dear Etta, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
by A verified traveler from Casselberry
Posted 10 Mar 2024
The room was clean. But the hotel smelled like smoke throughout the room and hallways. Some guest had dogs and you can smell the dog odor walking through the hallways. Our room was non smoking but the heavy smoke smell is all through out the hotel. Our beds faced each other and the tv was in the middle. So only one person could watch tv.
Comment from Hotel Management
12 Mar 2024 by Hotel Management, Hotel Management
Dear Kimberly, Thank you for sharing your feedback regarding your recent stay with us. While we're glad to read that you found the room clean, we apologize for any inconvenience caused by the lingering smell of smoke in the hallways and the odor from pets. We take these concerns seriously and will address them with our team to ensure a more pleasant environment for all our guests. Additionally, we appreciate your feedback about the room layout and will look for ways to improve our guest's comfort. Thank you for choosing us, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Mar 2024
by A verified traveler from Freeport
Posted 1 Mar 2024
It’s looks unsafe and dirty
Comment from Hotel Management
1 Mar 2024 by Hotel Management, Hotel Management
Dear Herbert, Thank you for your recent stay with us. We appreciate you taking the time to share your review. We regret not meeting some of your expectations, as our goal is to provide an excellent visit for every guest. Our housekeeping team is reviewing your room for any missed spots. We always want to keep a safe and secure environment for our guests and are always ready to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management
