Ratings based on 710 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by FeliciaF, Hotel Management
Thank you so much! We are so happy you enjoyed your stay!!
by A verified traveler
Posted 28 May 2024
Staff was wonderful
Comment from Hotel Management
29 May 2024 by FeliciaF, Hotel Management
THANK YOU! Our staff is so great, I will absolutely pass this on to them. Thank you for staying with us!
by A verified traveler
Posted 28 May 2024
Very disappointed I was charged a parking fee $12.90 tax per night to park on the property of the Hotel Fairfield Inn & Suites by Marriott Jacksonville Beach I have never heard or experienced any thing like this, in addition to $229.00 per night
This is just not right you choosing to stay at this hotel and they charge you to park.
Comment from Hotel Management
28 May 2024 by FeliciaF, Hotel Management
Thank you for your review! Our parking fees are listed on the Expedia website, as well as all other Jacksonville Beach properties. Fairfield rates are the lowest on the beach. Thank you for staying with us!
by A verified traveler
Posted 26 May 2024
Location and staff
Comment from Hotel Management
28 May 2024 by FeliciaF, Hotel Management
Thanks! We're pleased you enjoyed your stay!
by A verified traveler
Posted 18 May 2024
From the moment we walked in, we were greeted by a very nice young lady. Each receptionist was very polite and professional throughout our stay.
First time I forgot toothpaste and given some at each location! Then getting dressed for a wedding, I desperately needed a safety pin!! And was able to get one from the receptionist.
The breakfast attendant was also excellent! She really went above and beyond to keep buffet filled. Friday morning there were so many people, but the front staff assisted with replenishing. Great teamwork! And they were all pleasant.
Our room was very clean and the room attendants were very helpful and friendly.
Thank you so much Fairfield hotels for making our short trip great!!
Comment from Hotel Management
20 May 2024 by FeliciaF, Hotel Management
Thank you! We're so pleased our staff were able to take care of you on a busy wedding weekend! You're so welcome!
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by FeliciaF, Hotel Management
Thank you Nathan for staying with us!
by A verified traveler
Posted 24 Apr 2024
I didn't like that the room has a urine smell in it, the air was so stuffy and humid.
Comment from Hotel Management
24 Apr 2024 by FeliciaF, Hotel Management
Thank you for staying with us - we are so sorry about the issues. We are renovating the entire property starting this July and are excited to bring a BRAND NEW product to Jacksonville Beach!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by FeliciaF, Hotel Management
Thank you for choosing us! We appreciate it!
by A verified traveler
Posted 12 Apr 2024
Beach access was good, first night air conditioner went out, second night NO WATER in sink shower or toilets, just horrible for accommodations. No exhaust fans in bathrooms so you cant see yourself in mirror after youbathe.Kids cried from being so hot in room.
Comment from Hotel Management
12 Apr 2024 by FeliciaF, Hotel Management
Thank you for your review - to clarify, yes, the water was out due to a break in the city line, the city repaired it as quickly as they could do it. And for the air conditioner, we changed your room to accommodate you and your family as quickly as possible. We know this was challenging - however we do appreciate your understanding.
by A verified traveler
Posted 8 Apr 2024
Amazing
Comment from Hotel Management
9 Apr 2024 by FeliciaF, Hotel Management
Thank you! Appreciate you staying with us!
