Ratings based on 656 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Area right around hotel is fine. Two or three blocks in some directions is questionable to walk
Comment from Hotel Management
18 Jun 2024 by Sorethina R., Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
by A verified traveler
Posted 10 Jun 2024
Very clean and modern hotel with great staff and beautiful artwork.
Comment from Hotel Management
11 Jun 2024 by Sorethina R., Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
by A verified traveler from Little Rock
Posted 2 Jun 2024
Very nice. We valet parked our car and ate in the hotel restaurant
Comment from Hotel Management
2 Jun 2024 by Sorethina R , Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
by A verified traveler
Posted 23 May 2024
Got here reservation said parking included but they charge $28 for valet which is the only option besides parking on the street. I go in to check-in and the person working the counter double charged me for my stay because she didn’t check to see if I had already prepaid through Expedia. This experience has been horrible so far and I’ve only been here for an hour…btw I paid for valet parking and ended up parking my car myself. Worst experience ever.
Comment from Hotel Management
23 May 2024 by Sorethina R., Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We apologize for the shortcomings you experienced during your stay and our hope is you would give us another opportunity if your travels bring you back to the Jackson area.
by A verified traveler from Monterey
Posted 4 May 2024
by A verified traveler
Posted 28 Apr 2024
Stay here all the time when in town- great experience always
Comment from Hotel Management
28 Apr 2024 by Sorethina R., Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
by A verified traveler
Posted 30 Mar 2024
Shades broken in room. Could not sleep. Light coming in. Rooms have funny smell. Called front desk. Not helpful.
Comment from Hotel Management
30 Mar 2024 by Sorethina R , Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We apologize for the shortcomings you experienced during your stay and our hope is you would give us another opportunity if your travels bring you back to the Jackson area
by A verified traveler from Lake Cormorant
Posted 26 Mar 2024
Comment from Hotel Management
27 Mar 2024 by David, Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
17 Mar 2024 by Sorethina R., Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Sorethina R , Hotel Management
Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!
