Ratings based on 532 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
Room had wall paper hanging, all the channels on the tv spoke spanish, could not get a receipt on my stay , they only send by email,
Comment from Hotel Management
24 Jun 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Ray, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jackson Downtown - Fairgrounds. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the television situation and that you could not get a receipt if your stay physically. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Nekisha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your review, Lesli. The staff at the Red Roof Inn Jackson Downtown - Fairgrounds and I were upset we let you down and disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Ashton, Thank you for taking a moment to complete our survey at the Red Roof Inn Jackson Downtown - Fairgrounds. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Posted 4 Jan 2024
Rooms could have been kept up better than they were
Comment from Hotel Management
8 Jan 2024 by Antonio,RediResponse Specialist, Hotel Management
Dear Nicole,Thank you for taking the time to tell us about your experience at the ED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient property/room maintenance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
22 Dec 2023 by Nishaye RediResponse Specialist, Hotel Management
Hello Latrice,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Jackson Downtown - Fairgrounds. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Dec 2023 on Orbitz
Prostitutes knocking on doors and people fighting
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Xao RediResponse Specialist, Hotel Management
Hello Khamill,Your review of the Red Roof Inn Jackson Downtown - Fairgrounds was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
16 Nov 2023 by Dannielle Rediresponse Specialist, Hotel Management
Hello Marquel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 17 Oct 2023 on Hotels
Comment from Hotel Management
19 Oct 2023 by Recordo Rediresponse Specialist , Hotel Management
Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON DOWNTOWN - FAIRGROUNDS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
