Ratings based on 265 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worst hotel- go anywhere else
Posted 10 Jan 2023 on HotelsWorst hotel I've ever stayed at. Started with the stench of weed when walking in the door due to front desk employee smoking. Elevator out of service, bathrooms out of service. Got to the room (booked a king room and received a double queen instead) and it was filthy, in disrepair, no bed skirts, cigarette burns in sheets, 2 flat pillows on each queen bed, roaches in bathroom and crawling out of fridge, no towels of any sort, food left in dresser drawers, running and jumping from upstairs on 3rd floor until after 1am, you get the idea. We should've slept in the car and saved the money.
Comment from Hotel Management
13 Jan 2023 by Ava, Hotel Management
We are sorry to disappoint you, Kelly! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava
by A verified traveler
Posted 6 Dec 2022 on Hotels
Comment from Hotel Management
22 Dec 2022 by Ava, Hotel Management
Hi, Willie! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava
by A verified traveler
Posted 5 Dec 2022 on Hotels
Comment from Hotel Management
22 Dec 2022 by Ava, Hotel Management
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava
by A verified traveler
Posted 4 Dec 2022
We did not even stay at the property so I would like my money back. The elevator was broken, we had to walk up 3 flights of stairs, there was holes in the walls, stains on all the floors, smelled of weed, cigarette burns in bedding, and the most awful hotel I’ve ever been in.
Comment from Hotel Management
6 Dec 2022 by Ammy, Hotel Management
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 28 Nov 2022
by A verified traveler
Posted 27 Nov 2022 on Hotels
Comment from Hotel Management
1 Dec 2022 by Ammy, Hotel Management
Hi, Omar! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
by A verified traveler
Posted 23 Nov 2022 on Hotels
Comment from Hotel Management
1 Dec 2022 by Ammy, Hotel Management
Hi, Ahmad! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Posted 17 Nov 2022
The room was decorated nicely, but the hotel had a bad odor of smoke and old carpet smell.
Comment from Hotel Management
23 Nov 2022 by Ammy, Hotel Management
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler from Trace
Posted 14 Nov 2022
RUN!! This place is disgusting and feel very unsafe. After 5 minutes I was out the door ...couldn't touch anything in the room. Shut this place down !!
Comment from Hotel Management
23 Nov 2022 by Ammy, Hotel Management
Hi, Paul! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A verified traveler
Posted 13 Nov 2022
Called to ask for a late check in since we ran into car troubles on the road. The representative basically said if you are not there by 10pm you will not have access to your room and it’s non refundable. This check in cut off time was not made apparent to me when I booked. I lost money having to get another hotel last minute. I will be disputing the charge on my card since I was denied access to a room that I paid for.
Comment from Hotel Management
23 Nov 2022 by Ammy, Hotel Management
Apologies for the problems you had faced, Jacqueline! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
