Ratings based on 989 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Unique area with old buildings
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Patrick, it's fantastic to hear that you appreciated the distinctive location around the Hilton Garden Inn Jackson Downtown, enriched by historic architecture. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler from Ciudad Juarez
Posted 6 May 2024
Valet parking attendant Carlos was very helpful. Clean and secure hotel
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Robert, we're thrilled to hear that you had a comfortable stay at the Hilton Garden Inn Jackson Downtown. It's wonderful that you found our team member Carlos to be helpful. We can't wait to have you back for another pleasant experience.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Rebeca, it seems your stay at Hilton Garden Inn Jackson Downtown didn't quite live up to your expectations. We'd appreciate the opportunity to understand where we could have enhanced your experience. We value your feedback and invite you to share more details about your recent stay. We're constantly striving to assure every guest enjoys an exceptional stay and your insights would be a helpful part of that process.
by A verified traveler
Posted 3 May 2024
The hotel is easily accessible to the venue where I am attending.
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Jimmie, we're delighted to know you found Hilton Garden Inn Jackson Downtown conveniently located for your needs. We hope you enjoyed the surrounding area as much as you enjoyed your stay with us. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Leslie, thank you for choosing Hilton Garden Inn Jackson Downtown for your stay. It appears your visit was a good one, considering it lacked any noted concerns in your review. We appreciate your positive feedback and are delighted to know you had an enjoyable stay. We eagerly await your next visit. Thank you again!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Atigre j, thank you for taking the time to rate your stay at Hilton Garden Inn Jackson Downtown. It's heartening to see that you enjoyed your time with us. We strive to provide the best experience and your rating is a wonderful encouragement. We look forward to welcoming you again in the future.
by A verified traveler
Posted 21 Apr 2024
If you are a young woman traveling alone or with another young woman I do not recommend this property. You may be harassed by one of the valets who acted very unprofessional. We were asked for our room number which was not even needed for the valet’s use. Upon leaving for the event we were in town for, we heard catcalls under the valets breath. We checked out as soon as we arrived from the event (2.5 hours later) due to feeling unsafe. I was told I would not have to pay for the $30 overnight parking per vehicle and was still charged despite one car being parked for only 3 hours. The young lady at the front desk was friendly but short with us. We did not inform her of the situation or reasoning for our premature check out due to not wanting to cause a scene but this is a warning to other young women. I feel that the valet wouldn’t have acted this way toward us if we were another race, as no other guests seemed to get this treatment at check in. It was the last thing I needed after a long shift and a long drive for an event that we were looking forward to but the anxiety about the situation ruined our evening. The hotel was clean as well just a little bit dated which is understandable due to the historic building. I don’t want to bash this hotel but I do want to warn other young ladies of possible issues that may arise during their stay.
by A verified traveler
Posted 20 Apr 2024
Staff was nice. Room was
Spacious. We arrived later in the day and left early in the morning, so we didn’t get to experience much of the surrounding area, but from what little we did see, it seemed to be right in the heart of dowtown.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
James, we appreciate your complimentary words about your stay at the Hilton Garden Inn Jackson Downtown. We're glad that you found our team members to be pleasant and the rooms to be ample. Your feedback confirms that our location offers the convenience guests often look for. While your visit was brief this time, we hope you'll have more time to explore the downtown area during your next stay. Thank you for choosing us!
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Brett, it appears that your stay did not meet expectations and for that, we're truly sorry. Your feedback is valuable as it helps us make improvements. However, if you had any specific issues during your visit, we encourage you to share them with us, so we're better equipped to address any concerns. We hope you give us another opportunity to provide a better experience.
by A verified traveler from Duluth
Posted 17 Apr 2024
This is a very nice hotel on the edge of downtown in an area that is struggling economically. It's walking distance to the capital and several civil rights attractions, including an old Greyhound bus station, which is nice.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Jon, it's wonderful to hear you appreciated the location of Hilton Garden Inn Jackson Downtown. Being situated within walking distance to many local attractions truly is convenient for our guests. We appreciate your feedback and look forward to serving you again in the future.
