Ratings based on 378 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
They had no disclaimer letting you know that their pool was closed before booking. Upon arrival, they were very unsympathetic about the inconvenience.
The room itself smelled bad, we found leftover trash from previous people and the beds were really hard.
I’d recommend this property if it cost less than the other, nicer hotels nearby. But it’s about the same.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Courtney, We apologize for any inconvenience you experienced during your stay. We value your feedback and will address your concerns with our team for improvement. Our aim is to provide a pleasant stay for all our guests within the hotel's offerings. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 8 Jun 2024
Our bed sheets smelt dirty & so did the pillows. The pool was closed. But the front end staff are really nice & the continental breakfast was great. It’s just the cleaning staff that needs improvement.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Alexandra,We're grateful for your positive comments about our friendly front-end staff and delicious breakfast. Your feedback regarding the cleanliness of your room and the pool closure is noted and will be shared with the appropriate team for review and improvement. We appreciate you bringing this to our attention to help us enhance our services for all future guests.
by A verified traveler
Posted 28 May 2024
The property didn’t have a hot tub even though they advertised that they did. Also the pool was out of order. I would have picked a different hotel if I knew that. Also when I checked in the front desk person didn’t tell me. She also saw my family going downstairs in our bathingsuits and still said nothing to us. She was actually pretty rude about it. The fact that the pool wasn’t operational and the staff was rude ruined the stay for me
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Christine, We apologize for any inconvenience you experienced during your stay. Our website has been updated to reflect the current status of our facilities. We appreciate your feedback and will address the issues with our team to ensure a better experience for future guests.
by A verified traveler
Posted 26 May 2024
It was advertised that there was a pool and a hot tub. There was NO hot tub and the pool was down. This is not okay considering I have four children who were counting on a pool.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Lindsay, We apologize for any inconvenience you experienced during your stay. Our team is always working hard to ensure all amenities are available, and we regret any disappointment caused by the temporary closure of the pool. Should you have any further concerns, please reach out to our management team directly for assistance.
by A verified traveler
Posted 20 May 2024
Clean room
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Laurin,Thank you for highlighting the cleanliness of our rooms. We appreciate your feedback and are glad to hear you had a comfortable stay. Your satisfaction is important to us.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello john, We appreciate you choosing our hotel for your stay. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 8 May 2024
Everything was great except the pool was closed and that was the purpose of the stay 😞
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Paul,We regret to hear about the pool closure during your stay. We recommend contacting our management team for further assistance with any concerns. Thank you for choosing to stay with us, we appreciate your feedback.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Stefanie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 4 May 2024
Loved everything
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Stephany,We're thrilled to hear that you enjoyed your stay with us! Our team strives to provide exceptional service to all our guests. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 1 May 2024
It was a pretty standard hotel. Room was clean, as well as the common areas. The pool was down for maintenance which wouldve been nice to know, but wasnt a deal breaker.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Melissa,We appreciate your feedback on your recent stay with us. We're glad to hear you found our hotel clean and well-maintained. We apologize for any inconvenience caused by the pool being down for maintenance; we always strive to communicate such information in advance for our guests' convenience. Your comments will help us improve our guest experience.
