Ratings based on 389 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
No staff in am
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 17 May 2024
I will never book this hotel again I paid for my stay before arrival, I drove all the way from albany ga to be told that I couldn't check in because it was after 3 am and I had my kids with me and they didn’t want to even refund my money..
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 11 May 2024
Room was neat and clean except for a 6" area between the beds. Some sticky substance was on the carpet. I plugged my phone into the wall outlet closest to the window and it kept falling out. I realized it was broken and found a different outlet to charge my phone. It was obvious that the bathroom and sleeping area had been remodeled, but the workmanship of the job was less than professional.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.General Manager
by A verified traveler
Posted 26 Apr 2024
This property has major bed bugs. I woke up itching like crazy, cut on the lights and saw bed bugs crawling. As I kilt the bugs blood came out of them. They asked if I wanted another room, at that moment I just wanted a refund . They refused to give me a refund I had one more day that I paid for in advance but didn’t want to use because of their bed bugs.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 19 Apr 2024
Don't stay here and expect a clean enviroment. Broken furniture, mold on window trim and mold in bathtub trim. Literal dead bugs and roaches squished on wall, they didn't even bother cleaning it. The smell is pretty weird , i wouldn't say bad just offputting. Bed sheets and pillows smell bad kins of like when you wash something and forget to dry it. The breakfast is a joke, waffle maker, fruit thats not "ripe" yet, and mini powdered donut packages opened and displayed individually.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 3 Apr 2024
Room smelt stale. Breakfast was a joke, had to ask for bread to roast no butter no juice had to ask for jam. Staff member didn’t seem to know where anything was and didn’t particularly seem to care
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 1 Apr 2024
Towers were not washed and floor was dirty as well as the sheets
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 25 Mar 2024
While it was a fairly cheap property, the bathroom was not properly cleaned. there was mold above the shower stall, the shower curtain rod was hanging by just a few threads of the screws. There were only 2 small bath towels provided and no shower Mat, making the floor quite dangerous. The only wash cloth was dirty and had been refolded and hung up. The bed springs were broken and made a terrible noise when sitting on the bed. The beds were very very uncomfortable.
Comment from Hotel Management
26 Mar 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 24 Mar 2024
Not a bad place.
Comment from Hotel Management
25 Mar 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
