Ratings based on 133 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2024
I like place.it is convient,7/11 and drug store is near.you walk along beach.the air is fresh.the staff is very friendly.the room is clean texcept bathroom,it is clean but they have to clean the molds in the bathroom and there are no slipper in the roon.But the place is very good i will return and recommend to my friends
by A verified traveler
Posted 27 Nov 2023
The staff were so incredibly kind! The meals were perfectly portioned for me, so I could actually finish the dinner without being in discomfort. The temperature of the open air in-room onsen was wonderful. A perfect retreat.
by A verified traveler
Posted 24 May 2023
As soon as we got off the bus, the very nice and attentive staff met up with us at the stop and began checking us in and welcoming us with some delicious tea. We were promptly led to choose a traditional robe robe/yakata and led to our rooms after the tea. The rooms are very well kept and was spacious. The ocean view we had was beautiful. We were fortunate to get a room with a private onsen outdoor bath. It was very refreshing and relaxing. Definitely would recommend anyone or group visiting Japan and looking for a private onsen (kashikiri) for their family or loved ones, check this place out.
by A verified traveler
Posted 15 May 2023
Excellent service and quite comfortable.
by A verified traveler
Posted 2 Mar 2022 on Hotels
by A verified traveler
Posted 25 Sep 2021
Toilet smells
by A verified traveler
Posted 3 Dec 2019
by A verified traveler from Vancouver
Posted 2 Nov 2018
The staff here are exceptional. From the moment we arrived, they made us feel like VIPs with their excellent service and hospitality. Our kaiseki meal was so beautifully plated. Our room was spacious and that outdoor tub with a breathtaking view of Suruga Bay is unbeatable!! If I have a small criticism it would be that the bathroom is quite dated (looks like it was constructed in the 80s). If they update the bathroom then the room would be perfect.
by A verified traveler
Posted 5 Jul 2018 on Hotels
by A verified traveler
Great service and food
Posted 23 Feb 2018 on HotelsAwesome service and food. Very clean and well maintain. We enjoyed our stay. The only disappointment is that the hotel is right on the main road so we can hear traffic noise in teg open air bath (onsen), which made it less enjoyable. We chose this hotel because of the 1 Michelin star chef. The food did not disappoint!
Comment from Hotel Management
18 Mar 2018 by Shin Kaikatei Izumi, Hotel Management
Thank you for staying with us and posting such great review. We are sorry about the traffic, but we are happy to hear that you enjoyed our Kaiseki course.
We hope to see you again.
Thank you
