Ratings based on 155 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from ISTANBUL
Posted 1 Apr 2024
by A verified traveler
Posted 31 Mar 2024
I had to cut my trip short because they did not tell us there is a building site next door and the sound and dust was terrible. They refused to even give a refund and instead of staying the full week I stayed only few days and left. There was towels placed in front of the main entrance there is no way to take your luggage up the main stairs if your handicapped.
Comment from Hotel Management
16 Apr 2024 by Author, Hotel Management
Dear Arash Handami,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.We are sorry for your negative experience about our hotel.We look forward to welcoming you to our hotel again for a better stay.We hope you will always see Ontur Hotel as your 'home in Izmir'.Best Regards.Guest Relations
by A verified traveler
Posted 22 Mar 2024
They posted pictures for the standard room that shows that you can choose between 1 double bed or 2 twin beds so i booked 2 twin beds when i arrived they told me that they have only double bed room available, after arguing more than 40 minutes the staff accepted to call the manager , the manager upgrade the room from from standard to suit it was nice action from him but we argued too much until we took this result!
Comment from Hotel Management
24 Mar 2024 by Guest Relations, Hotel Management
Dear Guest,Ontur Hotels has been working by targeting 100% Guest satisfaction with both Quality understanding and Guest Oriented service and service standards. For this reason, your opinions are very valuable to us.We are sorry for the experience you have had with our hotel. We hope you will always see Ontur Hotel as your 'home in Izmir', We will be very pleased to welcome you again in our hotel. Best Regards.
by A verified traveler
Posted 17 Oct 2023
The location and the hotel itself is perfect - I would definitely recommend it to people. It is also close to Airport Shuttle Bus pick up location - so if you need this, you should book this hotel area. Staff was all friendly. I am glad I booked through Expedia - because booking through the hotel directly would be 30 percent more expensive :)
Comment from Hotel Management
9 Nov 2023 by Guest Relations, Hotel Management
Dear Guest, thank you for your comments about the location and transportation of our hotel.I am glad that you are satisfied with our staff. Thanks to technology, it is always possible to stay at affordable prices.we will be honoured to welcome you again.Best Regards.
by A verified traveler
Posted 9 Sep 2023 on Hotels
by A verified traveler
Posted 7 Sep 2023
Our stay was more than perfect. Everything was super good, great breakfast, spacious room, very clean, and all the staff were so friendly and helpful. Will sure come back again. Highly recommended
by A verified traveler
Posted 22 Aug 2023
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by A verified traveler
Posted 2 Aug 2023 on Hotels
Smell of smoke
by A verified traveler
Posted 19 Jul 2023 on Hotels
by A verified traveler
Posted 8 Jul 2023
Hotel good, well placed, good.
To be noted: We booked a day trip though the hotel to visit Ephesus with a guide. The visit was good, but the guide made 3 stops to visit boutiques which provided him kickbacks: a leather shop (very expensive), a carpet shop (very expensive) and a local small product shops (very expensive also). In the last shop we bought very expensive sweet rolls and suncream. The suncream was not working properly and we realized back home that the sweet rolls were hosting a bunch of worms...worst purchases ever.
