Ratings based on 327 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
ご宿泊ありがとうございます。今回のご宿泊はいかがでしたでしょうか。ご意見・ご感想が頂けたら幸いです。またのご利用お待ちしております。
by A verified traveler
Posted 16 May 2024
Average business hotel. Room rather small but comfortable
Comment from Hotel Management
17 May 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。また貴重な意見をお寄せくださり、ありがとうございます。これからもスタッフ一同お客様に満足頂ける様努めて参ります。またのご利用スタッフ一同心よりお待ちしております。
by A verified traveler
Posted 12 May 2024
The breakfast area was quite crowded with a lot of business staff and professional workers. We decided to return when the crowd had thinned. Unfortunately, there was not much left to choose from when we came back.
Comment from Hotel Management
13 May 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き、誠にありがとうございます。朝食のご提供に不備があり満足いただけず申し訳ございません。お客様のお声を基に改善に努めさせて頂きます。またのご利用スタッフ一同心よりお待ちしております。
by A verified traveler
Posted 3 May 2024
The property is clean and spacious enough for the two of us. It is walking distance from the train and bus station. There are restaurants, cafes, bakery and convenience stores nearby. I didn’t realise we booked a smoking room. The room had not been aired out when we checked in so we had the window opened while we were out and the room smelled much better after 24 hours.
Comment from Hotel Management
5 May 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
Thank you for staying at our hotel from among the many hotels.We are also sorry for any inconvenience caused during your stay.If there is a vacancy, it is possible to change the room from smoking to non-smoking, so we would appreciate it if you could contact the front desk.We will continue to work to become a hotel of choice for many people.If you come here again, please use our hotel.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
ご宿泊ありがとうございます。今回のご宿泊はいかがでしたでしょうか。ご意見・ご感想が頂けたら幸いです。またのご利用お待ちしております。
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 Apr 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
ご宿泊ありがとうございます。今回のご宿泊はいかがでしたでしょうか。ご意見・ご感想が頂けたら幸いです。またのご利用お待ちしております。
by A verified traveler
Posted 7 Apr 2024
Excellent breakfast, friendly and polite employees, reasonable price
Comment from Hotel Management
8 Apr 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。また貴重な意見をお寄せくださり、ありがとうございます。これからもスタッフ一同お客様に満足頂ける様努めて参ります。またのご利用スタッフ一同心よりお待ちしております。
by A verified traveler from Dix Hills
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。また貴重な意見をお寄せくださり、ありがとうございます。これからもスタッフ一同お客様に満足頂ける様努めて参ります。またのご利用スタッフ一同心よりお待ちしております。
by A verified traveler
Posted 3 Feb 2024
Clean
Comment from Hotel Management
4 Feb 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。また貴重な意見をお寄せくださり、ありがとうございます。これからもスタッフ一同お客様に満足頂ける様努めて参ります。またのご利用スタッフ一同心よりお待ちしております。
by A verified traveler
Posted 1 Feb 2024
This hotel is conveniently located near the train station and restaurants. The breakfast is not your typical continental breakfast you get at a US hotel, but very healthy options. the rooms are smaller than the hotels in the US, but they were designed very efficiently. No closet space for organizing your clothes, but you can use the space under the bed. The rooms are very clean and they do a very good job with the facility. The laundry machines are coin operated and 1 wash costs around 500 yens (around $3). There are several good restaurants in 3-5 walking distance.
Comment from Hotel Management
2 Feb 2024 by 東横INN岩国駅西口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。また貴重な意見をお寄せくださり、ありがとうございます。これからもスタッフ一同お客様に満足頂ける様努めて参ります。またのご利用スタッフ一同心よりお待ちしております。
