Ratings based on 189 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Nice and clean hotel. But it is pretty far away from all the major tourist attractions so keep that in mind.
Comment from Hotel Management
7 Jun 2024 by Elzat, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel clean. We apologize for any inconvenience regarding the distance from major tourist attractions. We appreciate your input and will take it into consideration for future improvements. If there is anything else we can do to make your stay more enjoyable, please let us know. Thank you for staying with us.Best Regards,Guest Relatıons
by A verified traveler
Posted 27 May 2024
Nice place
Comment from Hotel Management
28 May 2024 by Elzat, Hotel Management
Dear Guest ,Thank you for your feedback! We are glad to hear that you are satisfied with our service. We look forward to serving you again in the future.Sincerely;Guest Relatıons
by A verified traveler
Posted 24 May 2024
Far from city
Comment from Hotel Management
25 May 2024 by Guest Relations, Hotel Management
Dear guest, Thank you for sharing your views, and thank you for your evaluation of our hotel and your continued support. We are always committed to providing a satisfying stay experience. Welcome to visit again, thank you! Best RegardsElzat
by A verified traveler
Posted 22 May 2024
Good place to stay in
Comment from Hotel Management
22 May 2024 by Elzat, Hotel Management
Dear Guest ,Thank you for your stay with us! We look forward to serving you again in the future.Sincerely;Guest Relatıons
by A verified traveler
Posted 23 Apr 2024
I booked my room months in advance in preparation for my trip to Istanbul for surgery. I selected a room with a fridge for my home cooked meals post surgery so I would not have to leave my room unless necessary. I also made sure to book a room with a king bed for my partner, who is a large body builder, and myself with a TV in front of the bed so I can relax and recover in bed to give me some entertainment while staying in bed all day.
However, when I got to the hotel, they had given our room away and had no other availabilities. I was given a room with no tv in front of the bed, just a wall, and a small DOUBLE sized bed where we couldn’t fit comfortably for sleeping and my poor partner had to sleep on the uncomfortable sofa. We discussed with management numerous times over the course of the days we were there. We were told they have no availability and that there’s no rooms that have a king bed, with tv and a fridge, no new room. All the information and photos are wrong on the Expedia website. Unfortunately this caused me to check out early and I didn’t get to enjoy the rest of my days in Turkey I was supposed to. I got clearance from my doctor I could fly back home safely and that’s what i immediately did. Expedia has tried contacting the party for my partial refund for the days there we spent absolutely uncomfortable. It’s been weeks and we still did not receive a response. Do not waste your vacation or money on this property. This is not how a business should be ran.
Comment from Hotel Management
29 Apr 2024 by Guest Relations, Hotel Management
Dear Guest,We deeply apologize for the inconvenience and disappointment you experienced during your recent stay at our hotel. We understand the importance of providing our guests with the comfort and amenities they expect, especially during a time when you required specific accommodations for your recovery after surgery.It is truly disheartening to hear that your room preferences were not honored and that you were not provided with the necessary facilities for a comfortable stay. We are truly sorry for the impact this had on your recovery process and your overall experience in Istanbul.We take your feedback very seriously and will be addressing the issues you raised with our management team. We will also work closely with our booking partners to ensure that the information and photos provided accurately reflect the amenities and room configurations available at our hotel.We appreciate your feedback as it helps us improve and provide better service to our guests in the future. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you rightfully deserve.Best Regards,
by A verified traveler
Posted 9 Apr 2024
My family had a great time.
Comment from Hotel Management
14 Apr 2024 by Elzat, Hotel Management
Dear Guest,We are delighted to hear that you and your family had a great time during your stay with us! Your positive feedback is truly appreciated, and we are thrilled to have been able to contribute to a memorable experience for you and your loved ones.Once again, thank you for your kind words, and we look forward to the opportunity to host you and your family again in the future
by A verified traveler
Posted 24 Mar 2024
This property is need of some updates.
Comment from Hotel Management
25 Mar 2024 by Guest Relations, Hotel Management
Dear AutumnThank you for your feedback regarding the updates needed on the property. We appreciate your input and will take it into consideration for future improvements. Your satisfaction is important to us and we strive to provide a comfortable and pleasant stay for all our guests.Best Regards,Elzat
by A verified traveler
Posted 17 Mar 2024
The location was perfect for my project.
Comment from Hotel Management
18 Mar 2024 by Guest Relations, Hotel Management
Dear Guest ,Thank you for your feedback! We are glad to hear that you are satisfied with our service. We look forward to serving you again in the future.Sincerely;ElzatGuest Relatıons
by A verified traveler from London
Posted 13 Mar 2024
Comment from Hotel Management
15 Mar 2024 by Guest Relations, Hotel Management
Dear Guest ,Thank you for your feedback! We are glad to hear that you are satisfied with our service. We look forward to serving you again in the future.Sincerely;ElzatGuest Relatıons
by A verified traveler
Posted 9 Mar 2024
Clean and friendly
Comment from Hotel Management
12 Mar 2024 by Guest Relations, Hotel Management
Dear FerasThank you for providing additional feedback about your experience at our hotel.We take your feedback about the cleanliness of the rooms and the provision of bathroom amenities seriously. We will address these specific issues with our housekeeping team to ensure that our rooms are cleaned thoroughly and that bathroom items are replenished regularly for our guests' convenience.We look forward to the opportunity to host you again and make your next visit even more enjoyable.Best Regards,ElzatGuest Relatıons
