Ratings based on 216 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Excellent location, friendly staff, very helpful and professional reception desk assisting in all needed arrangements
Very polite and hard working cleaning lady
Everything was great, thank you all
Comment from Hotel Management
19 Jun 2024 by FOM, Hotel Management
Dear Waseem Mahmoud, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
by A verified traveler
Posted 4 Jun 2024
This was an excellent choice with very friendly and helpful staff - and well positioned for walking to the old town. The only downside was that we have not booked breakfast before. It was good but expensive- we should have booked it in advance.
Comment from Hotel Management
10 Jun 2024 by FOM, Hotel Management
Dear Dominic, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
by A verified traveler
Posted 31 May 2024
Overall stay was okay. Property is in a great location in gálata and nearby the tram / lots of rooftops / going out areas.
Room itself was really nice and clean. Overall service was fine as they were trying their best.
Would rate this hotel a zero for VIP access benefits. I had to repeatedly ask for the spa discount and welcome drinks as they were not offered at checkout. I made a spa reservation that they messed up and then they didn’t have anywhere on file that I was an Expedia member so it was a huge hassle to get the discount. Made for a disjointed stay — disappointing as I spent 6 nights there.
Comment from Hotel Management
4 Jun 2024 by FOM, Hotel Management
Dear Elisabeth,Thank you for taking the time to tell us about your experience at The Galata Istanbul Hotel MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Galata Istanbul Hotel MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,
by A verified traveler
Posted 13 May 2024
Staff was outstanding!!!! breakfast was so good.
Comment from Hotel Management
14 May 2024 by FOM, Hotel Management
Dear Judith, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
by A verified traveler
Posted 15 Apr 2024
Stayed for few nights , hotel and staff is absolutely fantastic. Would stay
There again , thank you
Comment from Hotel Management
19 Apr 2024 by FOM, Hotel Management
Dear Leva, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by FOM, Hotel Management
Sayın Murat Kaplan,The Galata Istanbul Hotel MGallery’de gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz.Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim.Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz.Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız.Saygılarımızla,
by A verified traveler
Posted 6 Mar 2024
We had such a wonderful stay at this hotel. Everything went wonderfully. The staff was so friendly and helpful. The location is safe and in a great spot to walk to all the city’s treasures. It’s better to stay on this side of the river away from the extremely touristy parts, but still just a walk or tram ride away. The rooms are beautiful spacious and clean. Showers are wonderful. The service all around is impeccable. Room service to hamman (which is free each day) was fabulous. Everywhere you turn there is someone to welcome and help. We will definitely return.
Comment from Hotel Management
11 Mar 2024 by FOM, Hotel Management
Dear Bailey, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
by A verified traveler
Posted 27 Feb 2024
I'm 62 years old and have traveled to 12 different countries and this is one of the best I have ever been to anywhere , everyone was so so friendly and helpful. The breakfasts was in the top five of any I have ever seen. I really loved the fresh honeycomb every morning. I got a chance to talk to the general manager what an outstanding gentleman he made sure that there was nothing more he could do for me and gave me lots of suggestions on places to travel next all in all a wonderful stay and I would recommend this to anyone any family if you are coming to a Istanbul stay nowhere else but here
Comment from Hotel Management
4 Mar 2024 by FOM, Hotel Management
Dear Donald,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 20 Feb 2024
The Galata is a wonderful hotel with friendly staff, delicious Turkish breakfast, and well-appointed rooms. The Turkish bath on-site is very nice, with similarly amazing staff and the amenities you would expect. My only issue, and not one the hotel can control, is that the area immediately around the hotel is in a state of transition. Many buildings are under construction and its difficult for car services to reach. It's not really a big deal because once you walk closer to Galata Tower, things are nicer again. If you're reading this 6 months from now I'm guessing much of it has cleared. I'll also acknowledge we stayed in mid-February, which is definitely the off-season, so that could partly be the cause.
Overall an amazing experience and one I would repeat next time I'm in Istanbul. Definitely order the Turkish breakfast in your room and the Turkish bath!
Comment from Hotel Management
21 Feb 2024 by FOM, Hotel Management
Dear Joshua, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
21 Mar 2024 by FOM, Hotel Management
Dear Milos, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
