Ratings based on 189 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
They had a nice place easy and accessible to grocery store, restaurant, and transportation. People at the front desk was nice, approachable and they communicate well
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Lhiz Anne,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor
by A verified traveler
Posted 2 Jun 2024
Great property
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Mr. Ramiz,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor
by A verified traveler
Posted 28 May 2024
Lovely.
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Diran,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem TanritaniGuest Relations Supervisor
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Dear Gavin,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor
by A verified traveler
Posted 25 Sep 2023
I had to book this additional night just to be able to check out at 4 pm because the front desk employee said they are fully booked and can not give me a late checkout so infront of him I booked an additional night and told him apparently you are not fully booked and informed the manager of what happened and she said oh you just booked the last room.
Comment from Hotel Management
9 Oct 2023 by Hotel Management, Hotel Management
Dear Bader,We appreciate all comments and reviews received from our guests and act upon them to improve our standards and guest satisfaction. I would like to point out that when our occupancy is high, there may be differences between the availability on online channels and the availability table displayed at the hotel. I am sorry that this situation has a negative impact on your accommodation experience.I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Sebnem TanritaniGuest Relations Supervisor
by A verified traveler
Posted 25 Sep 2023
I had to wait an hour at the front desk because the front desk employee said his shift is over and he wants me to wait for the next shift even though I arrived after 3:30 pm
Comment from Hotel Management
9 Oct 2023 by Hotel Management, Hotel Management
Dear Bader,Thank you so much for your review regarding your recent stay with us. I was very concerned to learn of the disappointing service you received from our staff and first and foremost please accept my sincere apologies for the disappointment caused as a result of this.We appreciate you bringing this matter to our attention and will take action including the retraining of our team to avoid such issues recurring. I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Sebnem TanritaniGuest Relations Supervisor
by A verified traveler
Posted 15 Sep 2023
They didn’t accept credit card for payment, only debt card.
Comment from Hotel Management
17 Sep 2023 by Hotel Management, Hotel Management
Dear Alotaibi,Thank you for choosing Somerset Maslak Istanbul and sharing your feedback with us.If I need to give information about the issue you have mentioned, our guests can pay for their accommodation by credit card (debit or credit card according to their wishes) or in cash in euros, dollars or Turkish lira. We are sorry to learn that this issue negatively affected your stay experience.I sincerely hope that we have the opportunity to welcome you back to our hotel again, Kind Regards,Sebnem TanritaniGuest Relations Supervisor
by A verified traveler
Posted 5 Sep 2023
Comment from Hotel Management
6 Sep 2023 by Hotel Management, Hotel Management
Dear Talal,We appreciate you taking the time share your experience.I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards, Sebnem Tanritani Guest Relations Supervisor
by A verified traveler
Difficult acces to the builduing. So crowded area
Posted 31 Aug 2023 on HotelsComment from Hotel Management
1 Sep 2023 by Hotel Management, Hotel Management
Dear Javier,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.I was delighted to learn that you enjoyed your stay.We hope to have the opportunity to serve you again on your next visit.Sincerely,Sebnem TanritaniGuest Relations Supervisor
by A verified traveler
Posted 30 Aug 2023 on Hotels
Comment from Hotel Management
1 Sep 2023 by Hotel Management, Hotel Management
Dear Tarek,We appreciate you taking the time share your experience.I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Sebnem TanritaniGuest Relations Supervisor
