Ratings based on 84 Verified Reviews
4.7 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2023 on Hotels
by A verified traveler from Alexandria
Posted 23 Nov 2022
The new hotel location is much better than the old one.
Comment from Hotel Management
6 Jan 2023 by YiğitHan Yeni. Ön Büro Müdürü, Hotel Management
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,
by A verified traveler
Posted 20 Oct 2022
Clean and good location. Staff not too much friendly
Comment from Hotel Management
6 Jan 2023 by YiğitHan Yeni. Ön Büro Müdürü, Hotel Management
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,
by A verified traveler from Phoenix
Posted 14 Oct 2022
Excellent
Comment from Hotel Management
6 Jan 2023 by YiğitHan Yeni. Ön Büro Müdürü, Hotel Management
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,
by A verified traveler
Posted 14 Oct 2022
by A verified traveler
Sauna not included / bag incident / location
Posted 14 Oct 2022 on HotelsProblem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here.
Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros.
Very misleading and disappointing.
Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure.
Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food.
The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
Comment from Hotel Management
6 Jan 2023 by YiğitHan Yeni. Ön Büro Müdürü, Hotel Management
Merhaba, yaşadığınız bu kötü deneyim için çok üzgün olduğumu ifade etmek isterim. Hangi personelle sorun yaşadığınızı bana bildirebilirseniz, bizim için ve bir sonraki konaklamanız için daha iyi hazırlanabiliriz.
by A verified traveler
Posted 10 Sep 2022
Dogs barking at night,you can open window ,to much noise
Comment from Hotel Management
6 Jan 2023 by YiğitHan Yeni. Ön Büro Müdürü, Hotel Management
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,
by A verified traveler
Posted 5 Sep 2022
Some of staff don't deal friendly with guests
Comment from Hotel Management
9 Sep 2022 by FO Shift Leader, Hotel Management
Hello,I would like to express that I am very sorry for this bad experience you have had.If you can let me know with which staff you have a problem, we can prepare better for us and for your next stay.Front Office Shift Leader
by A verified traveler
Posted 4 Aug 2022 on Hotels
it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Comment from Hotel Management
27 Aug 2022 by Asst. Front Office Manager, Hotel Management
Hello,Thank you for your evaluation.We will be happy to see you again in our hotel.Best Regards,Okan OLKUNAsst. Front Office Manager
by A verified traveler
Raed
Posted 1 Aug 2022 on HotelsAmazing hotel
Comment from Hotel Management
27 Aug 2022 by Asst. Front Office Manager, Hotel Management
Hello,Thank you for your evaluation.We will be happy to see you again in our hotel.Best Regards,Okan OLKUNAsst. Front Office Manager
