Ratings based on 155 Verified Reviews
3.3 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2023
Building site. No sleep.
by A verified traveler
Posted 2 Oct 2022
Stay away from this hotel. This hotel is NOT a 5*. This hotel is a 3* at BEST. The food was terrible gave me stomach pains. None of the staff speak English. The hotel and rooms are old and dated. The staff don’t have a clue what they are doing and are very rude. No taxis available have to wait 20/30mins for the hotel to call one. The room smells of damp. I can go on all day. Disaster stay
by A verified traveler
Posted 13 Aug 2022
Great customer service and hospitable
by A verified traveler
Posted 12 Aug 2022
by A verified traveler
Posted 21 Jul 2022
The hotel is not well maintained and does not look like a 5 star hotel
by A verified traveler
Posted 1 Jun 2022 on Hotels
We came to the hotel at 02:00 PM, but got our room two hours later, because in first room was no electricity. In the second room AC remote didn't work and safe box been replaced. The hotel needs to be renovated as soon as possible. Carpet on the first floor needs to be replaced.
by A verified traveler
Posted 30 Apr 2022
Very nice pool and gym available 24/7. Polite staff. The only negative is about the area is less Resturant and shops other than that one of the best hotel clean area and very nice nature.
by A verified traveler
Posted 6 Nov 2021 on Orbitz
staff were friendly and helpful when i order room service and call taxi for airport. hallway are dark, not enough light
Comment from Hotel Management
1 Dec 2021 by Bora, Hotel Management
Dear Guest, Warm greetings from Eser Diamond Hotel and thanks for your choosing our property. We will evaluate your comment in our management meeting and continue to do our best for your satisfaction.
Best Regards
by A verified traveler
Posted 4 Sep 2021
Rude and ignorant staff
Judgemental, and absolutely misleading
Comment from Hotel Management
6 Sep 2021 by Bora, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing our hotel for your stay. Your comment is important to us. We will continue to do our best for your satisfaction.
Regards..
by A verified traveler
Posted 13 Aug 2021 on Hotels
The check-in process was long and tedious
no lights and air conditioners have been turned on in public areas so all was so dark.
And the cleanliness is very poor
Looks like an abandoned hotel they opened without any preparation
Comment from Hotel Management
6 Sep 2021 by Bora, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing our hotel for your stay. Your comment is important to us. We will continue to do our best for your satisfaction.
Regards..
