Ratings based on 105 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Verry good.
Comment from Hotel Management
13 May 2024 by Ozgur Karadeniz, Hotel Management
Öncelikle, Antwell Suites Hotel ekibi adına değerli zamanınızı ayırıp bize değerli geri bildirimlerinizi ilettiğiniz için teşekkür ederiz! Expedia üzerinden bize tam puan vermeniz bizi çok mutlu etti.Misafir memnuniyetini en üst seviyede tutmak için her zaman çaba gösteriyoruz ve sizin gibi değerli misafirlerimizin olumlu geri bildirimleri, bizim için en büyük motivasyon kaynağıdır.Sizlere daha iyi hizmet sunabilmek adına, gelecekteki konaklamalarınızı daha da özel hale getirmek için elimizden gelenin en iyisini yapmaya devam edeceğiz. Tekrar teşekkür eder, sizleri bir sonraki ziyaretinizde tekrar ağırlamaktan mutluluk duyarız.
by A verified traveler
Posted 5 May 2024
It was an ok hotel however prices for hotel dining are little expensive.
Comment from Hotel Management
6 May 2024 by Guest Relations Supervisor, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We truly value your opinion and are sorry to hear that you found the dining prices at our hotel to be high.Please rest assured that we regularly review our pricing structure to ensure that it remains competitive while still reflecting the quality of service and ingredients we provide. We strive to offer a diverse range of dining options to cater to various preferences and budgets.Your feedback is invaluable to us as it helps us identify areas where we can improve. We will certainly take your comments into consideration as we continue to enhance our offerings.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please don't hesitate to let us know.Warm regards,Guest Relations Supervisor
by A verified traveler
Posted 24 Apr 2024
I would like to convey special thanks to the operation manager Mr. Mustafa for his commitment, consciousness and responsibility . He does everything possible to make his hosts stay comfortable and memorable .
Comment from Hotel Management
24 Apr 2024 by Guest Relations Supervisor, Hotel Management
Thank you for choosing Antwell Suites Hotel and for taking the time to share your feedback. We appreciate all guest reviews as they help us identify areas for improvement and enhance the overall guest experience.We regret to hear that your experience with our room service and restaurant services did not meet your expectations. Your comments are invaluable to us, and we sincerely apologize for any inconvenience you may have encountered.We would like to assure you that we take your feedback seriously, and we are committed to addressing the issues you've highlighted. Our team is dedicated to continuous improvement, and your insights will certainly guide us in enhancing the quality of our services.If there are specific details you would like to discuss further or if you have any suggestions for improvement, we encourage you to reach out to us directly. You can contact me personally at ozgur.karadeniz@antwell.com.tr. I would appreciate the opportunity to better understand your concerns and work towards a resolution.Thank you again for providing us with your feedback. We value your perspective and hope to have the chance to welcome you back to Antwell Suites Hotel for an improved experience in the future.Best regards,Ozgur Karadeniz
by A verified traveler from Hayward
Posted 23 Apr 2024
It’s a brand new building and everything is brands new. Staff is really nice and helpful.
Comment from Hotel Management
24 Apr 2024 by Guest Relations Supervisor, Hotel Management
Thank you for choosing Antwell Suites Hotel and for taking the time to share your feedback. We appreciate all guest reviews as they help us identify areas for improvement and enhance the overall guest experience.We regret to hear that your experience with our room service and restaurant services did not meet your expectations. Your comments are invaluable to us, and we sincerely apologize for any inconvenience you may have encountered.We would like to assure you that we take your feedback seriously, and we are committed to addressing the issues you've highlighted. Our team is dedicated to continuous improvement, and your insights will certainly guide us in enhancing the quality of our services.If there are specific details you would like to discuss further or if you have any suggestions for improvement, we encourage you to reach out to us directly. You can contact me personally at ozgur.karadeniz@antwell.com.tr. I would appreciate the opportunity to better understand your concerns and work towards a resolution.Thank you again for providing us with your feedback. We value your perspective and hope to have the chance to welcome you back to Antwell Suites Hotel for an improved experience in the future.Best regards,Ozgur Karadeniz
by A verified traveler
Posted 12 Apr 2024
Konum olarak tüm yolların kesiştiği bir noktada olduğu için istediğiniz yere rahatlıkla gidebiliyorsunuz. Emaar sqaure avm’ye yürüme mesafesi. Ücretsiz otoparkı mevcut ve çok geniş. Otoparktan direk asansörle odanıza çıkabiliyorsunuz. Çok güzel bir terası mevcut. Odalar gayet temiz ve ferah. Çalışanlar gayet ilgiliydi. Özellik Onur beye ilgi ve alakasından dolayı çok teşekkür ediyorum. Bize her konuda çok yardımcı oldu. İstanbula tekrar gidersem bu otelde kalırım.
Comment from Hotel Management
13 Apr 2024 by GR, Hotel Management
A huge thank you for your fantastic review! We are truly delighted to read about the wonderful moments you had during your stay and appreciate the detailed and positive feedback. Your kind words are a boost for our team's hard work.Knowing that we could make your stay memorable brings us so much joy and motivation. It's a real privilege to have guests like you, and we can't wait to welcome you back.If you have any special requests or anything specific you'd like for your next visit, please let us know. We look forward to creating more wonderful memories together!Thanks again, and have an amazing day! Best regards,
by A verified traveler
Posted 1 Apr 2024
This hotel was excellent! We had a great stay at this clean hotel with friendly staff. We can't comment on the food options as we were fasting during our visit.
Comment from Hotel Management
2 Apr 2024 by GR, Hotel Management
Harika yorumunuz için çok teşekkür ederiz! Konaklamanızdan aldığınız keyif ve detaylı geri bildiriminiz bizim için çok değerli. Güzel sözleriniz, ekibimizin motivasyonunu artırıyor.Sizleri memnun etmek ve harika bir deneyim yaşatmak bizim için çok önemli. Tekrar misafirimiz olmanızı sabırsızlıkla bekliyoruz.Bir sonraki ziyaretiniz için özel bir isteğiniz veya dikkat etmek istediğiniz bir şey varsa lütfen bize bildirin. Birlikte daha birçok güzel anı biriktireceğimize eminiz!Tekrar teşekkür eder, harika bir gün dileriz! Saygılarımızla,Ozgur KaradenizGuest Relations Supervisor
by A verified traveler
Posted 26 Mar 2024
Thank you.
Comment from Hotel Management
28 Mar 2024 by Guest Relations Supervisor, Hotel Management
A huge thank you for your fantastic review! We are truly delighted to read about the wonderful moments you had during your stay and appreciate the detailed and positive feedback. Your kind words are a boost for our team's hard work. Knowing that we could make your stay memorable brings us so much joy and motivation. It's a real privilege to have guests like you, and we can't wait to welcome you back. If you have any special requests or anything specific you'd like for your next visit, please let us know. We look forward to creating more wonderful memories together! Thanks again, and have an amazing day!
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Ozgur Karadeniz, Hotel Management
A huge thank you for your fantastic review! We are truly delighted to read about the wonderful moments you had during your stay and appreciate the detailed and positive feedback. Your kind words are a boost for our team's hard work. Knowing that we could make your stay memorable brings us so much joy and motivation. It's a real privilege to have guests like you, and we can't wait to welcome you back. If you have any special requests or anything specific you'd like for your next visit, please let us know. We look forward to creating more wonderful memories together! Thank your for noticing great Breakfast Thanks again, and have an amazing day! Best regards,
by A verified traveler
Posted 17 Feb 2024
Stayed on the 5th floor and was still a lot of noise from the roads at either side of the hotel. Ask for a higher room if possible. Some staff really helpful, others not so much and felt like an inconvenience. Breakfast was ok but food overall is expensive and of poor quality, stay away from room service, usually cold, greasy and arrives to your room uncovered.
Comment from Hotel Management
19 Feb 2024 by Ozgur, Hotel Management
First and foremost, we would like to thank you for taking the time to provide us with your valuable feedback on your recent stay at Antwell Suites. Guest satisfaction is our top priority, and we are genuinely sorry to hear that your experience fell short of your expectations.We apologize for not meeting your expectations as outlined in your review. Each and every guest is important to us, and feedback such as yours helps us improve our service quality.Your insights and further details would be greatly appreciated as they can assist us in pinpointing and addressing the issues you encountered. Please feel free to share any additional information, and we will do our utmost to prevent similar occurrences in the future.We would like to invite you back to Antwell Suites in the hope of providing you with the exceptional experience you expected and deserve. We are actively working with our team to enhance your experience and meet your expectations, as it is our goal to consistently deliver the highest level of service.We eagerly anticipate the opportunity to host you again, and this time we are committed to making your stay a memorable one. Your feedback is invaluable in our journey to provide an improved and more enjoyable experience for guests like you.Should you have any questions or specific requests, please do not hesitate to reach out to us throug ozgur.karadeniz@antwellsuites.com.tr We are here to assist you with anything you may need.Warm regards,Ozgur KaradenizGuest Relations SUpervisor
by A verified traveler
Super clean hotel
Posted 5 Feb 2024 on HotelsHotel is super I loved it .. I booked a suit very spacious We stayed for 2 nights super clean super comfortable metro is 1 kilometer away Ünalan Metro station but busses are closer .. staff are kind specially Mr Yasin he was so friendly so polite.. sure will stay here again in future
Comment from Hotel Management
5 Feb 2024 by Guest Relations, Hotel Management
Dear Mehmet,On behalf of the Antwell Suites Hotel family, we would like to extend our heartfelt thanks for choosing to stay with us. It was a pleasure to host you, and your satisfaction is our top priority.The comfortable rooms, carefully curated meals, and our hospitable staff are all aimed at ensuring you have the best possible experience during your stay. Your kind words in your review are truly appreciated, and they serve as a testament to the dedication and hard work of our team.At Antwell Suites Hotel, we continually strive to ensure the satisfaction of each guest. Your positive feedback reminds us that we are on the right path and encourages us to maintain our high standards of service.We look forward to welcoming you again and making your future stays even more memorable. If you need any assistance or have further feedback, please don't hesitate to reach out.Thank you once again for choosing Antwell Suites Hotel. We are delighted to have had you as our guest.Best regards,Ozgur Karadeniz
