Ratings based on 128 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
Great location
by A verified traveler
Posted 18 Aug 2024
Very nice location and great staff
Comment from Hotel Management
3 Sep 2024 by JW Marriott İstanbul Bosphorus, Hotel Management
Dear Guest,Thank you for taking the time to let us know about your recent visit. It is glad to know that our team contributed to your overall satisfaction and that you had a memorable experience during your time with us.Should you require any further assistance please do let us know.Rabia Sahin Guest Experience ManagerJW Marriott İstanbul Bosphorus
by A verified traveler
Posted 21 Jul 2024
We booked city view , but the view was miserable . Was not a city view for sure
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide us with feedback about your recent stay with us.We deeply apologize for any inconvenience that you may have encountered while staying at our hotel. We understand that your experience did not meet your expectations and I will share your feedback with the related departments. We would be honored to have the chance to show you the improvements we have made in our services and facilities. Our team has been working tirelessly to ensure our guests have a comfortable and enjoyable stay.Please do not hesitate to contact us, if there is anything else we can assist you with.Sincerely,Rabia SahinGuest Experience Manager
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,We want to express our sincere gratitude for choosing to stay with us and taking the time to give us feedback on your recent visit. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely Yours,Rabia SahinGuest Experience Manager
by A verified traveler
Posted 4 Jul 2024
Great location, clean and excellent service!
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,Aspire to express my deepest gratitude for your valuable feedback which has been a true source of inspiration for us. Your kind words about the JW Marriott Istanbul have encouraged us to keep striving for excellence in everything we do. We hope to have the pleasure of welcoming you back to our hotel in the future, so that we may continue to exceed your expectations and make your stay with us an unforgettable experience.Sincerely Yours,Rabia SahinGuest Experience Manager
by A verified traveler
Posted 4 Jul 2024
We had a fantastic stay. Our two concierges, Bugra and Chiarra, were amazing and worked so hard to set up numerous events and meals for us. We can’t thank them enough!
The hotel is in a perfect location!
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Our utmost priority is to provide each guest with an unforgettable experience. It is glad to know that our team exceeded your expectations and created long-lasting memories. We hope to welcome you again soon.Should you require any further assistance please do let us know.Sincerely Yours,Rabia SahinGuest Experience Manager
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,I would like to extend my sincere gratitude for sharing your feedback about your previous experience with us.Therefore, the feedback that you shared with us is very valuable and recognized by the management team. If you could advise your comments about what could have been better during your stay, that would be a great light to achieve the flawless service that we aim for. Once again, I appreciate you taking the time to share your feedback.Sincerely YoursRabia SahinGuest Experience Manager
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,We appreciate you for taking the time to share your feedback.I hope you choose to visit us again when your travels bring you back to the area.Should you require any further assistance please do not hesitate to contact us.Sincerely Yours,Rabia SahinGuest Experience Manager
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,I would like to extend my sincere gratitude for sharing your feedback about your previous experience with us. We look forward to welcoming you back soon!Should you require any further assistance please let us know.Sincerely Yours,Rabia SahinGuest Experience Manager
by A verified traveler
Posted 4 Jun 2024 on Orbitz
very nice property
Comment from Hotel Management
23 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Guest,I would like to thank you very much for choosing to stay at JW Marriott Istanbul Bosphorus and for taking the time to express your valuable feedback. It truly helps us to improve our service and continue providing our guests with the best experience possible. We are delighted to hear that you enjoyed your stay. Should you require any further assistance please do not hesitate to contact me.Sincerely,Rabia Sahin Guest Experience Manager
