Ratings based on 12 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 12 Jul 2023
The best part of the stay was food and view. Sadaqat at the saffron restaurant really took care of us and served us with smile. Reception staff can learn from Sadaqat on how to be courteous and smile. Late night at 3 am was loud banging of the door, I called reception and no one picked up, I gave up after 15 mins, the sound didn't stop until morning. Check In and Reception staff service is zero but food/restaurant area is top notch and view was awesome it was quiet retreat away from city
Comment from Hotel Management
30 Jul 2023 by Farid Afridi, Hotel Management
Dear Mr Atif,Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us identify areas for improvement and ensure that our guests have a memorable stay.We are delighted to hear that you enjoyed the food and the breathtaking view during your stay with us. Sadaqat at the Saffron restaurant is indeed a valued member of our team, and we are glad he made your dining experience special with his attentive service and warm smile. We will surely commend him for his excellent hospitality.On the other hand, we apologize for the inconvenience you encountered with the reception staff and the noise disturbance at 3 am. We understand how important it is to receive courteous and prompt assistance from our reception team. Your feedback regarding their service is taken seriously, and we will address this issue with the utmost urgency to ensure it doesn't happen again in the future.Regarding the loud banging of the door at night, we sincerely apologize for the disturbance and the lack of response from our team when you called. This is not the level of service we strive to provide, and we regret that we fell short of your expectations. We will be investigating the matter further to prevent such incidents from recurring.At our hotel, we take guest feedback seriously, and your comments will undoubtedly assist us in enhancing our services to provide a more enjoyable experience for all our guests.We are glad that you found our food and restaurant area to be top-notch and the view to be awesome, providing you with a quiet retreat away from the city. Your kind words regarding these aspects of your stay motivate us to maintain the highest standards.If there's anything else you'd like to share or if you need any further assistance, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back, ensuring a more pleasant stay that reflects the true quality of our services.Thank you once again for choosing us, and we look forward to serving you better in the future.Warm regards,
by A verified traveler
Posted 22 Aug 2022 on Hotels
Great location, tastefully renovated rooms. We had family suite and executive King room.
by A verified traveler
Posted 10 Oct 2021 on Hotels
by A verified traveler
Posted 6 Jul 2021
by A verified traveler
Posted 2 Aug 2019
Nice quite place to have holidays with friends and family. also good for conference and seminars
Comment from Hotel Management
5 Aug 2019 by Shangrila Hotels and Resorts, Hotel Management
Thank you very much for your positive review ,your review is valuable for us and we always try to provide best services and in future you will find a positive change .
Thank you
Recommended
for Getaway With Friendsby A verified traveler
Posted 10 Mar 2018 on Hotels
Hotel needs maintenance very bad. Took half an hour for hot water to run. Poor heating system. Room was cold. No heat vent in bathroom. Bathroom extremely cold.
Comment from Hotel Management
26 Jan 2019 by Farid Afridi, Hotel Management
Dear Sir/Madam,
Sorry for the trouble you faced last year, we would like to to update you that we have renovated all rooms , all furniture, cortices and mattresses have been changed now and you will see a new shape of Shangrila Hotels and Resorts , we will be waiting for your next visit and ensure you that will be no problem of heating and hot water.
Best Regards
Recommended
for Everyoneby A verified traveler from Vancouver Canada
Nice and quiet location
Posted 26 Feb 2018Good except the heat was running at full blast and there was no thermostat to control it. Room service was good but a bit too expensive.
Comment from Hotel Management
26 Jan 2019 by Farid Afridi, Hotel Management
Dear Mr Bashir,
Thank you for your review , Shangrila Hotels and Resorts appreciate your review and decided that will be fix Thermostat to control heating self by guest.
Best Regards
Recommended
for Everyoneby A verified traveler
Posted 29 Jan 2018
Nice place but needs structural improvement. Some outlooks are shabby.
Comment from Hotel Management
26 Jan 2019 by Farid Afridi, Hotel Management
Dear Mr Jaz,
Thank you for your review , we would like to inform you that we have upgraded all our rooms and made it totally new , we will be waiting for your next visit to show you our new setup.
Best Regards
by A verified traveler
Posted 24 Jan 2018 on Hotels
Comment from Hotel Management
26 Jan 2019 by Farid Afridi, Hotel Management
Thank you Dear Hafiz Umar
