Ratings based on 1,290 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Our Stay was Great the staff was so friendly and welcoming everything was what we expected plus More I recommend this resort to anyone.
by A verified traveler
Posted 20 Jun 2024
Great and fun experience!!! Loved everything!!
by A verified traveler
Posted 20 Jun 2024
Gran servicio en el bar de la piscina luis y Miguel los mejores bartender
Comment from Hotel Management
20 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Muchas Gracias por su comentario positivo acerca de la barra en la piscina y de Luis y Miguel! Nos alegra que haya disfrutado con nosotros y esperamos poder pronto verlo de vuelta.
by A verified traveler
Posted 20 Jun 2024
Do not trust pictures on the web site, we booked a full ocean view room with a king size bed breakfast, guess what??! They told us the whole hotel doesn’t have a direct view of the ocean plus the breakfast is not included. After many complaints, they said they will take off the fees instead refund us the difference between the room we booked and the room we got, but didn’t give us any documents. Still waiting for the fees refund. A bit expensive, definitely you could do better. Not recommended
by A verified traveler
Posted 19 Jun 2024
La pasamos muy bien, muy céntrico, buena playa.
Comment from Hotel Management
20 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que haya disfrutado su estadia con nosotros y esperamos poder pronto verlo de vuelta.
by A verified traveler
Posted 19 Jun 2024
This is an iconic piece of PR history that remains the best beach hotel in PR
Comment from Hotel Management
20 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Wow! Thank you so much for the amazing review!!
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for your rating. We are disheartened to see that it seemed we were unable to meet all of your expectations this time around. We would appreciate if you shared what led to the rating so we may focus on improving.
by A verified traveler
Posted 17 Jun 2024
Overall it was good. The room did seem a little run down, our shower head did not work and I found mold stains on the white curtains. We were visiting family for Father’s Day so we’re hardly in our room. The pool facilities is nice.
Comment from Hotel Management
18 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for your review and for bringing these issues to our attention. We apologize for the inconvenience caused by the shower head and mold stains. Rest assured, we are addressing these concerns immediately. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 16 Jun 2024
The staff are the worst! Not professional they were late and the part of the room wasn’t ready until 4 pm. Don’t waste your money!
Comment from Hotel Management
16 Jun 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
We are very sorry to hear about your recent experience at our hotel. We apologize for the inconvenience caused by the delay in your room being ready. This is not the standard of service we strive to provide. Your feedback is important to us, and we will address this issue with our staff to ensure it does not happen again. We hope you will give us another chance to provide you with a better experience in the future.
